Field Customer Service Technician- REMOTE Dallas/Fort Worth, Texas

LayerZero Power Systems. • San Jose, TX

9d • Remote

About The Position

LayerZero Power Systems, Inc. is seeking a skilled, safety-focused Customer Service Technician to support its advanced power distribution equipment. The role includes on-site and remote service to help ensure the reliability and performance of systems serving mission-critical environments. The position is remote with required travel to customer sites throughout the United States and Canada. Training is conducted at LayerZero headquarters in Aurora, Ohio. Weekend or holiday work may sometimes be required. Compensation is $35–$55 per hour, based on experience and skills, with performance incentives.

Requirements

• Service experience with electric power systems.
• Electrical and electronic troubleshooting skills.
• Ability to read diagrams and schematics.
• Familiarity with programming printed circuit boards using PC-based programs.
• Safety awareness and knowledge of electrical personal protective equipment (PPE).
• Clean driving record.

Nice To Haves

• Electronics or electrical training from military service.
• Associate degree in an electrical field.

Responsibilities

• Perform startup, commissioning, service, and preventive maintenance on static transfer switches, power distribution equipment, and remote power panels.
• Provide customer support on site and via email and phone.
• Maintain timely and detailed service records in the LayerZero system.
• Provide emergency response for critical incidents.
• Cover regularly scheduled time slots for LayerZero’s 24/7 incident response line.

Benefits

• Competitive pay with performance incentives.
• 100% company-paid medical, dental, and vision coverage.
• 401(k) with company match.
• 3 weeks of paid time off, 10 paid holidays, and 2 floating holidays.
• Opportunities for personal and professional development and career advancement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed