Field Customer Service Technician- REMOTE Dallas/Fort Worth, Texas
About The Position
LayerZero Power Systems, Inc. is seeking a skilled, safety-focused Customer Service Technician to support advanced power distribution equipment. The role includes both on-site and remote service to help ensure the reliability and performance of LayerZero systems. The position is remote with travel in the Dallas/Fort Worth, Texas area; field service is performed at customer sites throughout the United States and Canada. Training is conducted at LayerZero headquarters in Aurora, Ohio. Travel is required, and weekend or holiday work may sometimes be required. The technician performs startup, commissioning, service, and preventive maintenance on static transfer switches, power distribution equipment, and remote power panels. The role also provides customer support on site, by email, and by phone; maintains timely and detailed service records in the LayerZero system; responds to critical incidents; and participates in scheduled time slots for LayerZero's 24/7 incident response line. LayerZero describes itself as a global provider of power distribution solutions for critical industries, with a primary focus on data centers and customers in financial services, computer service provision, and semiconductor manufacturing. The company offers competitive pay with performance incentives, company-paid medical, dental, and vision coverage, a 401(k) with company match, three weeks of PTO, ten paid holidays, and two floating holidays. It highlights opportunities to develop skills and advance professionally, an environment focused on innovation and continuous improvement, and collaboration across teams.
Requirements
- Service experience with electric power systems.
- Electrical and electronic troubleshooting skills.
- Ability to read diagrams and schematics.
- Familiarity with programming printed circuit boards using PC-based programs.
- Safety awareness and knowledge of electrical personal protective equipment (PPE).
- Clean driving record.
Nice To Haves
- Electronics or electrical training from military service.
- Associate degree in an electrical field.
Responsibilities
- Perform startup, commissioning, service, and preventive maintenance on static transfer switches, power distribution equipment, and remote power panels.
- Provide customer support on site and via email and phone.
- Maintain timely and detailed service records in the LayerZero system.
- Provide emergency response for critical incidents.
- Participate in regularly scheduled time slots for LayerZero's 24/7 incident response line.
Benefits
- Competitive pay with performance incentives.
- 100% company-paid medical, dental, and vision coverage.
- 401(k) with company match.
- Three weeks of PTO, ten paid holidays, and two floating holidays.
- Opportunities for personal and professional development and career advancement.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
