Field Service Technician - Home Appliance & TV

Hisense USA • Orlando, FL

74d • Onsite

About The Position

We are seeking a skilled Field Service Technician to diagnose, troubleshoot, and repair Hisense televisions and home appliances directly at customers' homes. The ideal candidate will provide professional, courteous, and efficient service to ensure an outstanding customer experience. This role involves completing service reports, repair documentation, and parts requests accurately using mobile applications, while maintaining high standards of service quality, first-time fix performance, and customer satisfaction. You will also manage assigned service inventory, return defective parts, and participate in technical training programs to stay current with product knowledge. Adherence to all company service procedures, safety regulations, and industry best practices is essential.

Requirements

• Authorized to work in the United States.
• Valid driver's license with a clean driving record.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication abilities.
• Ability to work independently in a field service environment.
• EPA Certification and fridge sealed system repair ability.
• At least 3 years of experience repairing televisions, major appliances, or consumer electronics.
• Comfortable using smartphones, tablets, and service management applications.

Nice To Haves

• Knowledge of electrical systems, refrigeration systems, and electronic components are preferred.

Responsibilities

• Diagnose, troubleshoot, and repair Hisense televisions and home appliances at customers' homes.
• Provide professional, courteous, and efficient service to ensure outstanding customer experience.
• Complete service reports, repair documentation, and parts requests accurately using mobile applications.
• Maintain high standards of service quality, first-time fix performance, and customer satisfaction.
• Manage assigned service inventory and return defective parts as required.
• Participate in technical training programs and certification courses provided by Hisense.
• Follow all company service procedures, safety regulations, and industry best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed