Field Service Support Specialist

Force America • Irving, TX

3d

About The Position

The Mechanical Field Service Specialist is a customer-facing role that supports the sales and technical use of hydraulic products. The specialist helps customers determine their needs, provides product training and retraining, develops and maintains customer relationships, and works on equipment while advising on best practices for equipment use, maintenance, and repair.

FORCE America manufactures and distributes hydraulic solutions and emphasizes technology, customer focus, personal responsiveness, product innovation, and flexible designs. Its distribution chain serves more than 17,000 customers, supported by design engineers, support staff, and production teams.

Requirements

• High school diploma or GED.
• Strong mechanical ability to teach and coach others.
• Strong oral, written, and presentation communication skills.

Nice To Haves

• Associate degree in Fluid Power, Mechatronics, Mechanics, or an equivalent combination of education and years of experience.
• Work experience in fluid power.

Responsibilities

• Build relationships with customers and provide technical support to strengthen their competency and confidence with the products, team, and FORCE America.
• Facilitate hands-on individual or group product training for customers.
• Develop training materials on product function, maintenance, and repair.
• Assist with identifying technical needs, resolving issues, and making physical changes to products and applications in the field.
• Travel to customers to assess needs and determine or implement appropriate resolutions or installations.
• Assist with trade shows, customer visits, and product demonstrations as needed.
• Perform other duties as assigned.

Benefits

• Employee ownership through an ESOP.
• Health insurance with three plan options.
• 401(k) plan with employer matching.
• Dental insurance.
• Flexible Spending Accounts.
• Health Savings Account.
• Paid time off.
• Paid holidays.
• Education reimbursement program.
• Vision insurance.
• Accident and critical illness insurance options.
• Life insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED