Field Service Support Specialist

Force America•Irving, TX

About The Position

The Mechanical Field Service Specialist is a customer-facing role that supports sales and provides technical assistance for hydraulic products. The specialist helps customers identify their needs, provides product training and retraining, builds and maintains customer relationships, and works on equipment while coaching customers on best practices for equipment use, maintenance, and repair. FORCE America is an employee-owned manufacturer and distributor of hydraulic solutions. The company describes itself as a technology and customer-focused market leader, with manufacturing divisions known for responsiveness, product innovation, and flexible designs. Its distribution chain serves more than 17,000 customers, supported by design engineers, support staff, and production teams.

Requirements

High school diploma or GED.
Strong mechanical ability, including the ability to teach and coach others.
Strong oral, written, and presentation communication skills.

Nice To Haves

Associate degree in Fluid Power, Mechatronics, Mechanics, or an equivalent combination of education and years of experience.
Work experience in fluid power.

Responsibilities

Build customer relationships and provide technical support to increase customers’ competency and confidence with the products, team, and FORCE America.
Facilitate hands-on, individual, or group product training for customers.
Develop training materials on product function, maintenance, and repair.
Assist with identifying technical needs, resolving issues, and making physical changes to products and applications in the field.
Travel to customers to assess their needs and determine or implement appropriate resolutions or installations.
Assist with trade shows, customer visits, and product demonstrations as needed.
Perform other duties as assigned.