Field Service Specialist III

CommonSpirit Health • Chattanooga, TN

7d

About The Position

The Field Service Specialist III provides specialized repair and maintenance services for diagnostic imaging and biomedical equipment. The role performs repair and maintenance on high-tech imaging equipment, including Cath Lab, MRI, advanced CT scanners, and PET units, more than 75% of the time, and uses training opportunities to reduce dependence on service contracts. The specialist leads within the Clinical Engineering department, providing oversight and assistance to Field Service Specialists to support efficient, cost-effective imaging equipment service. The position handles service emergencies and communications with vendors, departments, and the Clinical Engineering CE Manager; assists with ordering parts and supplies; and can provide coverage and support for the CE Manager during the manager’s absence. Other duties include identifying service opportunities, analyzing cost histories to reduce expenses, covering Account Manager responsibilities, and supporting general biomedical equipment as needed. The position requires participation in a rotating on-call schedule, including nights, weekends, and holidays, and may require a short-notice return to the facility for urgent service needs.

Requirements

• Associate degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field; equivalent military education, graduation from a technical program, equivalent training validated through training certificates, or equivalent experience is accepted.
• At least seven years of experience servicing medical imaging equipment, such as general X-ray equipment, including radiology rooms, portable equipment, and C-arms.
• Valid driver's license.
• Availability for rotational on-call duties, including nights, weekends, and holidays, with the ability to respond to urgent service needs outside regular business hours and potentially return to the facility on short notice.

Nice To Haves

• Certified Radiology Equipment Specialist certification.

Responsibilities

• Repair and maintain high-tech diagnostic imaging equipment, including Cath Lab, MRI, advanced CT scanners, and PET units, more than 75% of the time.
• Use training opportunities to reduce service-contract dependency for the equipment supported.
• Provide leadership, oversight, and assistance to Field Service Specialists in the Clinical Engineering department.
• Handle service emergencies and communicate with vendors, departments, and the Clinical Engineering CE Manager.
• Assist with ordering parts and supplies needed to service diagnostic imaging and biomedical equipment.
• Provide coverage and support for the CE Manager during the manager’s absence.
• Identify new service opportunities and analyze cost histories to find opportunities for expense reduction.
• Provide Account Manager coverage and support general biomedical equipment as needed.
• Participate in a rotational on-call schedule, including nights, weekends, and holidays, and respond to urgent service needs outside regular business hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree