Field Service Rep III

Caterpillar•Columbia, MD

About The Position

This position serves as a company technical and administrative representative, handling customer service assignments that include on-site preventive maintenance, inspection, overhaul, and repair services. The role supports customers and Solar through maintenance, commissioning, troubleshooting, and repair of turbomachinery and related systems. The representative may work independently or with assigned field service representatives and may assist operations and maintenance crews when workload exceeds available personnel. The role also uses the Work Force Management process and system to manage work orders and associated site, employee, time, software, drawing, reporting, hardship, and task-library information.

Requirements

High school diploma, GED, or equivalent.
3–5 years of experience working with turbomachinery.
Familiarity with control systems.
Willingness to travel up to 100% of the time.

Nice To Haves

Familiarity with gas turbine theory.
Experience with PLC logic control systems.
Technical qualification such as a degree, HNC/HND, ONC, C&G, aviation engineer’s license, or marine engineer’s certificate.
Ability to work within a team.
Previous leadership experience.
5–7 years of experience working with turbomachinery.

Responsibilities

Understand and comply with Solar and customer HSSE policies and procedures, including work permit systems and safe-site practices.
Attend or conduct general safety and toolbox meetings, complete required safety training including CLMS courses, suggest safety improvements, and act as a company representative during accident investigations.
Ensure customer expectations are met or exceeded.
Carry out maintenance and commissioning activities according to Solar Engineering specifications, recommendations, and best practices.
Provide feedback on problems encountered and how they were resolved.
Maintain current product knowledge to repair and adjust mechanical, electrical, electronic, and control components and process systems.
Read and use applicable drawings, ladder logic diagrams, and technical manuals; liaise with OEMs and outside resources to resolve problems.
Recognize electrical and mechanical abnormalities and potential safety problems, and take appropriate action to prevent hazards and equipment damage.
Maintain records that support technical and financial decisions.
Advise Solar and customers on warranty, logistics, engineering, project management, parts inventory, technical training, and Maintenance Management systems.
Ensure accurate communications and reporting between Solar management and customer representatives; submit accurate work activity reports and non-routine reports when needed.
Use sound technical judgment and advanced troubleshooting techniques to identify root causes of complex technical problems.
Perform preventive and corrective maintenance individually or with assigned field service representatives, and provide technical assistance to operations and maintenance crews as needed.
Apply a multi-disciplined approach to rotating equipment and associated balance-of-plant maintenance, repair, commissioning, and troubleshooting while working in a diverse team environment.
Use the Work Force Management process and system to manage work orders, review and update site safety and employee information, manage availability, record and report time, manage software and drawing changes, generate daily reports, review hardship data, and manage the task library.