Outpatient Service Rep III

Sarasota Memorial Health Care System•Sarasota, FL

About The Position

The Outpatient Service Rep III greets patients and conducts daily interactions in a manner that demonstrates a positive organizational attitude and models the organization’s mission, vision, and values. The role professionally interviews patients to obtain complete and accurate financial and insurance information, verifies required authorizations as needed, answers and routes telephone calls, and serves as a liaison between the facility, physicians, insurance companies, and other healthcare agencies. The position collects patient payments at registration, maintains strict confidentiality of patient information, and schedules patient appointments and procedures. It also verifies pain management benefits and insurance coverage and obtains authorization for all visits and special procedures for Sarasota Memorial Healthcare Systems. The representative must be capable of assuming a supervisory role in the absence of the office manager and excel in customer service.

Requirements

At least two years of experience in a customer service setting.
High school diploma, GED, or certificate.

Nice To Haves

Previous college or vocational training.
Ability to type 30–40 words per minute.
Knowledge of medical terminology and third-party payers, and computer literacy with Windows-based programs.
Ability to establish and maintain effective working relationships; communicate with the public courteously and professionally; and handle difficult customers or situations.
Ability to manage multiple tasks, prioritize duties, and demonstrate initiative and self-direction.

Responsibilities

Greet patients and conduct daily interactions in a way that models the organization’s mission, vision, and values.
Interview patients to obtain complete and accurate financial and insurance information.
Verify required authorizations as needed.
Answer telephone calls professionally and route them to the appropriate party.
Act as a liaison between the facility, physicians, insurance companies, and other healthcare agencies.
Collect monies from patients at the time of registration.
Maintain strict confidentiality when handling patients and patient information.
Schedule patient appointments and procedures.
Verify pain management benefits and insurance coverage, and obtain authorization for all visits and special procedures for Sarasota Memorial Healthcare Systems.
Assume a supervisory role in the absence of the office manager.
Provide excellent customer service.