Field Service Rep III

Solar Turbines•Maryland, VA

1d•$81,370 - $122,060

About The Position

This position serves as a company technical and administrative representative, handling customer service assignments that include on-site preventive maintenance, inspection, overhaul, and repair services. The role supports customers and Solar operations by maintaining and commissioning equipment in accordance with engineering specifications, recommendations, and best practices. The representative applies sound technical judgment to troubleshoot complex problems, identify root causes, and address mechanical, electrical, electronic, and control-system issues involving turbomachinery and associated balance-of-plant equipment. The role requires independent work as well as collaboration with assigned field service representatives and customer operations and maintenance crews. Travel of up to 100% is required. The position also maintains customer and management communications, work and technical records, and reports. It uses the Work Force Management Process and system to manage work orders and related pre-work, employee availability, time reporting, software and drawing changes, daily reporting, hardship data, and the task library.

Requirements

High school diploma, GED, or equivalent.
3–5 years of experience working with turbomachinery.
Familiarity with control systems.
Willingness to travel up to 100% of the time.

Nice To Haves

Familiarity with gas turbine theory.
Experience with PLC logic control systems.
Technical qualification such as a degree, HNC/HND, ONC, C&G qualification, Aviation Engineer’s license, or Marine Engineers Certificate.
Ability to work within a team.
Previous leadership experience.
5–7 years of experience working with turbomachinery.

Responsibilities

Comply with Solar and customer HSSE policies and procedures, including work permit requirements and safe work practices.
Attend or conduct general safety and toolbox meetings, complete required safety training including CLMS courses, suggest safety improvements, and act as a company representative during accident investigations.
Meet or exceed customer expectations and ensure maintenance and commissioning activities comply with Solar Engineering specifications, recommendations, and best practices.
Provide feedback on problems encountered and how they were resolved.
Maintain current product knowledge to repair and adjust mechanical, electrical, electronic, and control components and process systems.
Read and use applicable drawings, ladder logic diagrams, and technical manuals; consult OEMs and outside resources to resolve problems.
Recognize electrical and mechanical abnormalities and potential safety problems, and take appropriate action to prevent hazards and equipment damage.
Maintain records that support sound technical and financial decisions.
Advise Solar and customers on warranty, logistics, engineering, project management, parts inventory, technical training, and Maintenance Management systems.
Ensure accurate communication and reporting between Solar management and customer representatives; submit accurate work activity and non-routine reports as needed.
Troubleshoot complex technical problems using advanced techniques and identify root causes.
Perform preventive and corrective maintenance individually or with assigned field service representatives, and provide technical assistance to operations and maintenance crews when workload requires it.
Apply a multi-disciplined approach to rotating equipment and associated balance-of-plant maintenance, repair, commissioning, and troubleshooting, working effectively in a diverse team.
Use the Work Force Management Process and system to manage work orders, including pre-work, site safety and employee information, availability, time reporting, software and drawing changes, daily reports, hardship data, and the task library.