Outpatient Service Rep III

Sarasota Memorial Health Care System•Sarasota, FL

About The Position

The Outpatient Service Rep III greets patients and conducts daily interactions in a manner that demonstrates a positive organizational attitude and models the organization’s mission, vision, and values. The role professionally interviews patients to obtain complete and accurate financial and insurance information, verifies required authorizations, answers and routes telephone calls, and serves as a liaison among the facility, physicians, insurance companies, and other healthcare agencies. The representative collects patient payments at registration, maintains strict confidentiality, schedules appointments and procedures, and verifies pain management benefits and insurance coverage while obtaining authorizations for visits and special procedures for Sarasota Memorial Healthcare Systems. The position may assume a supervisory role in the absence of the office manager and requires a strong focus on customer service. Urgent care centers operate seven days a week, from 8 a.m. to 8 p.m. Evening, weekend, and holiday work is required. Shifts may range from 8 to 12 hours. The employee must be flexible to work at all seven urgent care locations; schedule location preferences will be considered. Employment screening through the Florida Care Provider Background Screening Clearinghouse is required for individuals providing care to vulnerable populations.

Requirements

At least two years of experience in a customer service setting.
High school diploma, GED, or certificate.
Ability to work evenings, weekends, and holidays.
Flexibility to work at all seven urgent care locations.
Ability to work shifts ranging from 8 to 12 hours.

Nice To Haves

Previous college or vocational training.
Ability to type 30–40 words per minute.
Knowledge of medical terminology and third-party payers.
Computer literacy with Windows-based programs.
Ability to establish and maintain effective working relationships.
Ability to meet and communicate with the public in a courteous and professional manner and handle difficult customers or situations.
Ability to manage multiple tasks, prioritize duties, and demonstrate initiative and self-direction.

Responsibilities

Greet patients and conduct daily interactions in a way that models the organization’s mission, vision, and values.
Interview patients professionally and obtain complete and accurate financial and insurance information.
Verify required authorizations as needed.
Answer telephone calls professionally and route them to the appropriate party.
Act as a liaison between the facility, physicians, insurance companies, and other healthcare agencies.
Collect monies from patients at the time of registration.
Maintain strict confidentiality when handling patients and patient information.
Schedule patient appointments and procedures.
Verify pain management benefits and insurance coverage, and obtain authorizations for visits and special procedures for Sarasota Memorial Healthcare Systems.
Assume a supervisory role in the absence of the office manager.
Provide excellent customer service.
Work evenings, weekends, and holidays as required, with flexibility to work at all seven urgent care locations.