Field Service Specialist II

Waters Corporation•, CO

6d•$67,500 - $112,500•Remote

About The Position

Waters Corporation is seeking a customer-focused Field Service Specialist II to join its Field Services Organization in the Salt Lake City, Utah area. The role provides technical expertise and field service for Waters scientific instrumentation and software, including LC, LC/MS, HPLC/UPLC, SFC, and Informatics. The specialist supports customer laboratories across industries including pharmaceutical and life sciences, chemical materials, clinical, food, environmental, forensics, academia, and government.

Requirements

At least 2 years of experience with installation, performance maintenance, troubleshooting, support, and/or end-user utilization of scientific instrumentation.
A valid driver’s license in good standing.
Ability to perform effective system-level troubleshooting.
Understanding of scientific application workflows and scientific software systems, including CDS, SDMS, LIM, and ELN.
Ability to travel overnight as required, including international travel for training.
Strong customer focus.
Strong communication skills and ability to communicate effectively with diverse audiences and address specific customer needs.
Personal sense of integrity.
Effective time-management skills.
System-level approach to problem solving.
Analytical mindset and strong drive to resolve open issues.

Nice To Haves

Bachelor’s degree in Chemistry, Biology, engineering, or another science-related field is desired; equivalent experience, training, and education will also be considered.
Experience with Waters’ product suite, including LC, LC/MS, HPLC/UPLC, SFC, and Informatics, is preferred.

Responsibilities

Install, maintain, troubleshoot, and support Waters’ product suite, including LC, LC/MS, HPLC/UPLC, SFC, and Informatics.
Establish and maintain effective relationships with external and internal customers to support their success.
Manage customer expectations by communicating work performed and providing follow-up plans when needed.
Ensure customer compliance regulations are followed.
Deliver system-level training at customer sites.
Manage service inventory according to Waters policies.
Submit daily field service reports documenting work performed.
Maintain knowledge of the technology and customers’ application demands.
Work with the Sales team to identify future business development opportunities and service contract sales needs.
Adhere to quality system procedures and Health & Safety standards.