Field Service Specialist II

Waters Corporation•Indianapolis, IN

4d•Remote

About The Position

Waters Corporation is seeking a customer-focused Field Service Specialist II to join its Field Services Organization in Indiana. The role provides technical expertise and service for Waters’ scientific instrumentation and software across customer laboratories in industries including pharmaceutical and life sciences, chemical materials, clinical, food, environmental, forensics, academia, and government. The specialist installs, maintains, troubleshoots, and supports Waters’ product suite, including LC, LC/MS, HPLC/UPLC, SFC, and informatics systems. The role also involves customer training, communication and follow-up, service documentation, inventory management, and collaboration with Sales to identify customer needs and potential service-contract opportunities. The position requires adherence to customer compliance requirements, quality procedures, and Health & Safety standards. Overnight travel, including international travel for training, may be required.

Requirements

Two years of experience with installation, performance maintenance, troubleshooting, support, and/or end-user utilization of scientific instrumentation.
A valid driver’s license in good standing.
Ability to perform effective system-level troubleshooting.
Understanding of scientific application workflows and scientific software systems, including CDS, SDMS, LIM, and ELN.
Strong customer focus.
Strong communication skills and the ability to communicate effectively with diverse audiences and address specific customer needs.
Personal integrity.
Effective time-management skills.
System-level approach to problem solving.
Analytical mindset and strong drive to resolve open issues.
Excellent verbal and written communication skills.
Ability to travel overnight as required, including internationally for training.

Nice To Haves

A BS/BA in Chemistry, Biology, Engineering, or another science-related field; equivalent experience, training, and education will also be considered.
Previous experience with Waters’ product suite, including LC, LC/MS, HPLC/UPLC, SFC, or informatics.

Responsibilities

Install, perform maintenance on, troubleshoot, and support Waters’ product suite, including LC, LC/MS, HPLC/UPLC, SFC, and informatics.
Establish and maintain effective relationships with internal and external customers, supporting their success.
Manage customer expectations by communicating work performed and providing follow-up plans when needed.
Ensure customer compliance regulations are followed.
Deliver system-level training at customer sites.
Manage service inventory according to Waters policies.
Issue daily field service reports documenting work performed.
Maintain knowledge of the technology and customers’ application demands.
Work with the Sales team to identify future business development opportunities and service-contract sales needs.
Adhere to quality-system procedures and Health & Safety standards.