Field Service Specialist II

CommonSpirit Health•Chattanooga, TN

About The Position

The Field Service Specialist II provides specialized repair and maintenance services for diagnostic imaging equipment—including radiology, nuclear medicine, and ultrasound equipment—and biomedical equipment, expanding on Field Service Specialist I duties. The role focuses primarily on intermediate imaging equipment such as DR, basic CT/CT Sim, oncology, and Vascular/Specials, with this work accounting for 60% or more of the role. The specialist uses training to reduce dependence on service contracts and supports precise, operational healthcare technology. The position provides leadership within Clinical Engineering by overseeing and assisting Field Service Specialist I staff, managing service emergencies, and communicating with vendors and departments. Additional duties include ordering parts and supplies, covering for the Account Manager and CE Manager as needed, identifying service opportunities, analyzing service-cost histories to reduce expenses, and supporting general biomedical equipment when needed. The specialist is expected to stay current on technology, medical advances, and regulatory standards. Participation in a rotational on-call schedule is required, including nights, weekends, and holidays, with possible short-notice returns to the facility. The listed summary and responsibilities describe the general nature of the work and are not a comprehensive inventory; other duties may be assigned.

Requirements

Associate degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field; equivalent military education, graduation from a technical program, equivalent training validated through training certificates, or equivalent experience is also accepted.
Minimum of 5 years of experience servicing technical equipment.
Valid driver's license.
Availability to participate in a rotational on-call schedule that includes nights, weekends, and holidays.

Nice To Haves

CBET certification preferred.

Responsibilities

Specialize in repair and maintenance of intermediate imaging equipment, including DR, basic CT/CT Sim, oncology, and Vascular/Specials, for 60% or more of working time.
Use training to reduce dependence on service contracts.
Lead within the Clinical Engineering department, overseeing and assisting Field Service Specialist I staff.
Manage service emergencies and communications with vendors and departments.
Assist with ordering parts and supplies for imaging and biomedical equipment.
Backfill the CE Manager as needed.
Provide input on service opportunities and cover for the Account Manager as needed.
Analyze service-cost histories to identify opportunities to reduce expenses.
Support general biomedical equipment as needed.
Stay current on technology, medical advances, and regulatory standards.
Participate in a rotational on-call schedule, including nights, weekends, and holidays, and respond to urgent service needs outside regular business hours; return to the facility on short notice when required.