Field Service Specialist II
About The Position
The Field Service Specialist II provides specialized repair and maintenance services for diagnostic imaging and biomedical equipment, expanding on Field Service Specialist I duties. The role primarily repairs and maintains intermediate imaging equipment—including DR, basic CT/CT Sim, oncology, and Vascular/Specials equipment—for at least 60% of the time, while using training to reduce dependence on service contracts. The specialist provides leadership within Clinical Engineering, assists Field Service Specialist I staff, and manages service emergencies and communications with vendors and departments. Additional work includes ordering parts and supplies, covering for the Account Manager and CE Manager as needed, identifying service opportunities, analyzing service costs, and supporting general biomedical equipment. The role requires staying current with technology, medical advances, and regulatory standards. The position participates in a rotating on-call schedule that includes nights, weekends, and holidays. The specialist must be available for urgent service needs outside regular business hours and may need to return to the facility on short notice.
Requirements
- Associate degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field; equivalent military education; graduation from a technical program; equivalent training validated through training certificates; or equivalent experience.
- At least 5 years of experience servicing technical equipment.
- Valid driver's license.
- Availability for a rotational on-call schedule, including nights, weekends, and holidays, with possible short-notice return to the facility.
Nice To Haves
- CBET certification preferred.
Responsibilities
- Repair and maintain intermediate imaging equipment, including DR, basic CT/CT Sim, oncology, and Vascular/Specials equipment, for at least 60% of working time.
- Use training to reduce service contract dependency.
- Lead within the Clinical Engineering department and oversee and assist Field Service Specialist I staff.
- Manage service emergencies and communication with vendors and departments.
- Assist with ordering parts and supplies for imaging and biomedical equipment.
- Backfill for the CE Manager.
- Provide input on service opportunities and analyze service costs to help reduce expenses.
- Stay current on technology, medical advances, and regulatory standards.
- Support general biomedical equipment as needed.
- Participate in a rotational on-call schedule, including nights, weekends, and holidays, and respond to urgent service needs outside regular business hours.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
