Field Service Specialist II - 100% Nationwide Travel
About The Position
The Field Service Specialist II builds on the Field Service Specialist I role, bringing high versatility across product lines and high-level programming skills. The role independently manages the most technically demanding multi-product jobs and develops a deeper sector focus in preparation for the Senior Field Service Specialist track. The position is 100% travel, with occasional visits to the onsite office in Loves Park, Illinois. The specialist manages complex projects from planning through closeout, performs advanced diagnostics and PLC/programming troubleshooting, develops job-specific action plans, coordinates job readiness, and contributes to technical documentation and continuous improvement. The role also communicates with customers and internal stakeholders, documents configurations and site activities, mentors less experienced field team members, and coordinates programming-related escalations with Engineering, Sales, and Project Management. Work is primarily field-based, with some office-based reporting, programming, and project planning.
Requirements
- At least 4 years of equivalent field or technical experience, or completion of Field Service Specialist I, with demonstrated programming proficiency.
- Advanced knowledge of PLCs, electrical controls, mechanical systems, and programming languages or platforms used across Aqua-Aerobic Systems, Inc. product lines.
- Strong cross-functional collaboration skills.
- High versatility across product lines.
Responsibilities
- Independently manage complex, multi-product projects from planning through closeout, including jobs requiring advanced or custom programming.
- Ensure project work meets quality expectations without rework.
- Perform advanced diagnostics, root-cause investigations, and PLC/programming troubleshooting independently.
- Initiate corrective actions and support Engineering Change Requests related to programming issues.
- Develop job-specific action plans for work spanning multiple product lines and control systems.
- Coordinate internally to ensure complex jobs are ready, including programming and configuration readiness.
- Contribute programming and product insights to training materials and technical documentation.
- Participate in process documentation and standard operating procedure updates, particularly for programming procedures.
- Provide professional updates to customers and internal stakeholders on complex, high-stakes jobs.
- Clearly document programming configurations and site activities in Field Service Reports and other records.
- Mentor Specialist I, Technician II, and Technician I team members on advanced product and programming topics.
- Coordinate with Engineering, Sales, and Project Management on programming-related escalations.
- May coordinate or oversee other field personnel on larger, multi-crew projects.
Benefits
- Medical insurance, including prescription coverage
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability insurance
- Long-term disability insurance
- Accidental death and dismemberment insurance
- Business travel insurance
- Paid parental leave
- Medical flexible spending account
- Dependent care flexible spending account
- Lifestyle spending account
- Employee assistance program
- 401(k) with 3% match, both pretax and post-tax
- Profit sharing
- Bonus
- Summer hours
- Paid Christmas shutdown
- Paid volunteer hours
- Vacation and paid leave for all workers
- Vacation purchase program
- Tuition reimbursement
- Telecommuting up to 2 days a week
- Flexible work schedule
- Identity theft protection
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
