Field Service Specialist I

Waters Corporation•, NC

5d•$58,000 - $96,500

About The Position

Waters Corporation is seeking a customer-focused Field Service Specialist to join its Field Services Organization in the Raleigh, North Carolina area. The role provides technical expertise and service for Waters scientific instruments and software, including LC, LC/MS, HPLC/UPLC, SFC, and Informatics, supporting laboratories in industries such as pharmaceuticals and life sciences, chemicals and materials, clinical testing, food, environmental testing, forensics, academia, and government. The position involves customer-site work and overnight travel as required, including international travel for training.

Requirements

At least 2 years of experience with installation, performance maintenance, troubleshooting, support, and/or end-user utilization of scientific instrumentation.
A valid driver’s license in good standing.
Ability to perform effective system-level troubleshooting.
Understanding of scientific application workflows and scientific software systems, including CDS, SDMS, LIM, and ELN.
Ability to travel overnight as required, including internationally for training.
Strong customer focus.
Strong communication skills and ability to communicate effectively with diverse audiences and address specific customer needs.
Personal integrity.
Effective time-management skills.
System-level approach to problem solving.
Analytical attitude and strong commitment to resolving open issues.
Excellent verbal and written communication skills.

Nice To Haves

Bachelor’s degree in Chemistry, Biology, Engineering, or another science-related field; equivalent experience, training, and education will also be considered.
Experience with Waters products, including LC, LC/MS, HPLC/UPLC, SFC, and Informatics.

Responsibilities

Install, maintain, troubleshoot, and support Waters products, including LC, LC/MS, HPLC/UPLC, SFC, and Informatics.
Establish and maintain effective relationships with internal and external customers to support their success.
Manage customer expectations by communicating work performed and providing follow-up plans when needed.
Ensure customer compliance regulations are followed.
Deliver system-level training at customer sites.
Manage service inventory according to Waters policies.
Submit daily field service reports documenting work performed.
Maintain knowledge of the technology and customers’ application demands.
Work with the Sales team to identify future business development opportunities and service contract needs.
Adhere to quality system procedures and Health & Safety standards.