Field Service Solutions Specialist - Controls

Integra • Houston, TX

1d • Onsite

About The Position

The Field Service Solutions Specialist – Controls serves as Integra’s subject matter expert for Building Automation Systems (BAS), Building Management Systems (BMS), PLC-based control systems, and networked equipment controls used across modular data centers and mission-critical environments. Embedded across Integra’s manufacturing facilities, the role develops deep knowledge of controls systems designed, assembled, and commissioned at the factory. The specialist provides advanced Level 2 technical support; leads commissioning, troubleshooting, tuning, and integration efforts; conducts training; supports factory testing; and represents Field Service in complex customer and vendor technical discussions. The role helps ensure Integra’s modular solutions operate reliably, efficiently, and according to performance specifications at both factory and field locations.

The specialist supports factory acceptance testing, programming validation, and system simulations; advises engineering and manufacturing on controls sequences, integration logic, and equipment performance; and leads controls commissioning and field troubleshooting. The position also provides remote guidance to field staff, develops technical documentation and training materials, coaches technicians, contributes to hiring and onboarding, and collaborates with engineering, project management, and quality assurance teams on systemic issues and design improvements. Travel to customer sites and job sites is required as needed.

The position is based in Houston, Texas, within the DEPTEC department. Integra describes benefits including competitive pay with incentive opportunities, medical, dental and vision coverage, life and disability insurance, voluntary benefits, paid time off, education assistance and tuition support, and retirement and savings programs.

Requirements

• 10–15+ years of experience with BAS/BMS systems; experience with Siemens, Johnson Controls, Honeywell, Schneider, Automated Logic, or similar systems is preferred.
• Experience commissioning, tuning, programming, or troubleshooting complex control systems.
• Valid driver’s license.
• An associate degree in Electrical Engineering, Controls, Mechanical Engineering Technology, or a related technical field is preferred; equivalent experience with a strong controls background will be considered.

Nice To Haves

• Background in modular construction, industrial controls, or mission-critical data center systems.
• Experience providing technical support or training to technicians.
• BAS/BMS manufacturer certifications, such as Siemens, JCI, or Honeywell.
• Networking certifications such as CompTIA Network+ or Cisco CCENT/CCNA.
• OSHA 10/30 certification.
• NFPA 70E certification.
• Low-voltage or electrical certifications.

Responsibilities

• Serve as the controls subject matter expert at Integra manufacturing facilities, building knowledge of BAS, BMS, PLC controllers, VFDs, networking, and system integration.
• Support factory acceptance testing (FAT), programming validation, and system simulations before equipment shipment.
• Provide engineering and manufacturing teams with technical insight on controls sequences, integration logic, and equipment performance.
• Lead controls commissioning, including sensor verification, point-to-point testing, control loop tuning, alarm validation, and network configuration.
• Troubleshoot and repair sensors, actuators, relays, BAS/BMS network controllers, and control panels.
• Diagnose integration issues involving HVAC, electrical systems, generators, and other interconnected subsystems.
• Perform system calibration, logic adjustments, and functional testing to verify sequences of operation against engineered designs.
• Travel to customer sites as required to troubleshoot complex issues and support the field.
• Provide Level 2 controls escalation support, remote troubleshooting, programming assistance, and diagnostic guidance to field staff.
• Develop technical documentation, troubleshooting guides, and best-practice standards.
• Assist with factory-based training on BAS/BMS fundamentals, controls logic, wiring, sensors, calibration, and troubleshooting.
• Travel to job sites to provide hands-on coaching and evaluate technician skill progression.
• Improve technical training programs by updating content, incorporating lessons learned, and standardizing methods.
• Represent Field Service in complex client or vendor technical discussions, supporting communication, expectation-setting, and escalation management.
• Work with engineering, project management, and QA teams to address systemic controls issues and support design improvements.
• Participate in turnover, commissioning reviews, and technical discussions with stakeholders.
• Support interviews for Controls Technicians and Field Service team members by assessing technical capabilities and problem-solving skills.
• Participate in onboarding and competency assessments for new controls-focused hires.
• Document commissioning steps, troubleshooting findings, logic changes, and service activities accurately.
• Ensure compliance with safety practices, engineering standards, networking protocols, and low-voltage electrical codes.
• Maintain tools, test equipment, and programming devices in proper working condition.
• Perform other duties as assigned to support operational and organizational objectives.

Benefits

• Competitive pay with incentive opportunities.
• Medical, dental, and vision coverage.
• Life and disability insurance programs.
• Voluntary benefits options.
• Generous paid time off.
• Education assistance and tuition support.
• Retirement and savings programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree