Field Service Solutions Specialist - HVAC

Integra • Houston, TX

1d

About The Position

The Field Service Solutions Specialist - HVAC serves as the lead technical authority and solution architect for HVAC systems used in modular data-center and mission-critical infrastructure deployments. Embedded across manufacturing and delivery locations, this position supports HVAC technical excellence, commissioning, field performance, the field service organization, and continuous improvement spanning factory design, installation, testing, and after-sales support.

The specialist serves as a Level 2 technical escalation point, providing remote and on-site troubleshooting for complex HVAC issues and traveling to factories, customer locations, and field teams as needed. The role oversees and participates in installation, commissioning, preventive maintenance, repair, and performance tuning, while ensuring compliance with applicable codes, manufacturer specifications, and Integra’s SafeState safety standards.

The position also leads technical training and mentoring for Field Service Technicians, represents the Field Service group in customer and vendor escalations, collaborates with engineering and other teams to resolve systemic issues, and supports recruiting through candidate screening and technical evaluation. The specialist documents service and commissioning work and leads root-cause analysis and improvement efforts to increase equipment reliability, maintainability, and serviceability.

Requirements

• High school diploma or GED.
• At least 5 years of hands-on HVAC field service or service-engineering experience; commercial or industrial experience is preferred.
• Demonstrated HVAC expertise and ability to support complex commercial or industrial HVAC systems.
• Experience providing technical support on-site and remotely; escalation-level troubleshooting, commissioning, or system start-up experience is ideal.
• Experience training or mentoring technicians, developing training materials, or improving service practices.
• Strong mechanical aptitude and ability to read technical drawings, schematics, wiring diagrams, refrigeration documentation, and controls documentation.
• Excellent communication skills, including the ability to explain technical issues to clients, vendors, and cross-functional teams.
• Ability to travel frequently to factory sites, customer locations, and field teams, including overnight or extended stays as needed.
• Valid driver’s license with a clean driving record.
• EPA Section 608 Certification.

Nice To Haves

• Formal HVAC trade school or technical school diploma, or relevant engineering or technical coursework.
• Additional coursework in controls systems, refrigeration, HVAC design, or building systems.
• Experience with mission-critical HVAC systems, data-center cooling, or large-scale commercial HVAC deployments.
• Industry certifications such as NATE, HVAC Excellence, or recognized trade credentials.
• Additional certifications related to HVAC controls, refrigeration, or building systems.
• EPA Section 608 Universal Certification.

Responsibilities

• Build in-depth knowledge of HVAC equipment produced for Integra’s modular systems while embedded at manufacturing and assembly facilities.
• Support factory testing, commissioning, and quality assurance to ensure HVAC systems meet performance and reliability standards before release.
• Provide feedback to design and manufacturing teams on recurring issues, design improvements, and lessons learned from field performance.
• Serve as the Level 2 technical escalation point for field service operations.
• Provide remote and on-site troubleshooting, diagnostics, and resolution support for complex HVAC problems.
• Travel to customer and site locations as needed to support field teams and system performance.
• Oversee and participate in HVAC installation, commissioning, preventive maintenance, repairs, and performance tuning.
• Ensure compliance with codes, manufacturer specifications, and Integra’s SafeState safety standards.
• Document service work, findings, repairs, recommendations, and commissioning records clearly and thoroughly.
• Design and deliver factory-based and field-based technical training for new and existing Field Service Technicians.
• Coach and mentor technicians on-site and reinforce consistent quality, safety, and service practices.
• Maintain and improve training materials by integrating lessons learned and adapting to new equipment and technologies.
• Represent Integra’s Field Service group during complex customer or vendor calls and escalations.
• Communicate system conditions, root-cause analyses, recommended solutions, and action plans to clients, vendors, and internal stakeholders.
• Collaborate with engineering, manufacturing, project management, and quality assurance teams to resolve systemic issues and coordinate improvements and product enhancements.
• Support interviewing, screening, and technical evaluation of Field Service Technician candidates, providing input on their qualifications.
• Identify recurring field and factory challenges and lead root-cause analysis efforts.
• Implement corrective actions, design changes, and process improvements to improve equipment reliability, maintainability, and serviceability.
• Promote and enforce safety, compliance, and documentation standards across service operations.

Benefits

• Competitive pay with incentive opportunities recognizing results and contributions.
• Medical, dental, and vision coverage.
• Life and disability insurance programs.
• Voluntary benefits options.
• Generous paid time off.
• Education assistance and tuition support.
• Retirement and savings programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED