Field Service Solutions Specialist - Electrical

Integra • Houston, TX

1d

About The Position

The Field Service Solutions Specialist – Electrical serves as Integra’s senior electrical subject matter expert, supporting the full lifecycle of electrical systems used in mission-critical modular data centers. Embedded within Integra’s manufacturing facilities, the specialist develops in-depth knowledge of factory-built electrical equipment and supports technical continuity from manufacturing through field deployment. The role provides advanced Level 2 support, leads electrical troubleshooting, reinforces Field Service training, supports factory testing, and represents the electrical function in complex customer and vendor communications. The specialist helps strengthen field capability, product reliability, and safe electrical work across project sites.

The role works closely with Field Service, engineering, manufacturing, project management, QA, clients, and vendors. It includes factory and customer-site work, extensive travel, and escalated support for installation, commissioning, troubleshooting, repair, and preventive maintenance. The specialist also contributes to technician hiring and onboarding and ensures work follows applicable electrical and workplace-safety requirements and Integra’s SafeState safety culture.

Requirements

• High school diploma or GED required.
• 10–15 years of electrical field service, electrical maintenance, commissioning, or industrial installation experience required.
• Expert-level understanding of electrical systems, power distribution, controls, motors, VFDs, PLC interfaces, and industrial wiring practices.
• Ability to interpret electrical diagrams, technical manuals, and engineering documentation.
• Strong customer-facing communication skills, including the ability to explain complex electrical issues clearly.
• Demonstrated ability to provide escalation-level troubleshooting and remote diagnostic support.
• Ability to travel extensively between factories and customer job sites.
• Valid driver’s license required.

Nice To Haves

• Experience in data centers or mission-critical environments is strongly preferred.
• Vocational or technical training in Electrical Technology preferred.
• Completion of an electrical apprenticeship preferred.
• Coursework in power systems, controls, or automation preferred.
• Experience providing technical leadership, Level 2 troubleshooting, or training for electrical teams preferred.
• Background in manufacturing, modular construction, industrial facilities, or high-voltage environments highly desirable.
• Experience collaborating cross-functionally with engineering, QA, and manufacturing teams preferred.
• Electrical license or journeyman-level certification is a plus.
• OSHA 10 or 30 certification preferred.
• NFPA 70E training strongly preferred.

Responsibilities

• Serve as the embedded electrical subject matter expert at Integra factories, developing firsthand knowledge of electrical assemblies, power distribution systems, controls, and component integration.
• Support factory testing, FAT procedures, commissioning, and QA verification of electrical equipment before shipment.
• Provide feedback to engineering and manufacturing about recurring issues, design improvements, and field performance.
• Act as the primary Level 2 electrical technical escalation point for the Field Service team.
• Provide remote advanced troubleshooting, diagnostic walkthroughs, and corrective-action planning.
• Travel to customer sites to assist with complex electrical failures, commissioning challenges, and escalated service events.
• Interpret electrical schematics, wiring diagrams, single-line diagrams, and controls documentation to identify root causes and recommend solutions.
• Support factory-based electrical training for Field Service Technicians, including hands-on instruction, safety practices, and system operation.
• Travel to job sites to coach technicians, reinforce training, and build team competency on new equipment or technologies.
• Update training materials and improve the Field Service training program.
• Represent Field Service in complex technical communications with clients, vendors, and internal stakeholders.
• Partner with engineering, manufacturing, project management, and QA to resolve systemic electrical issues and improve equipment reliability.
• Provide technical insight during client walkthroughs, system turnover, and post-installation support as needed.
• Participate in interviewing and assessing Field Service Technician candidates for electrical competency and cultural alignment.
• Support onboarding by integrating new technicians into technical workflows and safety expectations.
• Oversee and participate in escalated installation, testing, troubleshooting, and repair of electrical systems at customer sites.
• Conduct preventive maintenance and ensure system performance meets mission-critical reliability expectations.
• Complete accurate service reports, work orders, and corrective-action documentation.
• Maintain tools, test equipment, and service vehicles in proper condition.
• Ensure work complies with NFPA 70/70E, OSHA requirements, local electrical codes, and Integra’s SafeState safety culture.
• Promote safe work practices, PPE use, LOTO procedures, and adherence to engineering standards.

Benefits

• Competitive pay with incentive opportunities.
• Medical, dental, and vision coverage.
• Life and disability insurance programs.
• Voluntary benefits options.
• Generous paid time off.
• Education assistance and tuition support.
• Retirement and savings programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED