Field Service Technician - Electrical

Intermountain Electronics•Columbus, OH

2d•Remote

About The Position

Intermountain Electronics (IE) is seeking a Remote Field Service Technician for its Eastern Region, based in or near Columbus, Ohio. The technician installs, repairs, tests, and maintains field equipment and IE products in accordance with customer and manufacturer specifications and company procedures. The role also involves diagnosing electrical, mechanical, and controls equipment problems; completing modifications and quality-defect resolutions; evaluating warranty claims; and performing preventive maintenance. The technician documents work and prepares service reports, responds promptly to client communications, maintains IE tools, equipment, and vehicles, and follows onsite safety procedures. The role requires effective communication with customers and internal teams, relationship-building with customers and contractors, and mentoring technicians or subcontractors. Extensive travel is required, with assignments determined by project locations and business needs. The common rotation is three weeks away and one week home, but schedules may vary and assignments may extend beyond four weeks.

Requirements

Three or more years of electrical, mechanical, commissioning, or assembly experience, including at least three years of field experience, or an equivalent combination of experience and education.
One to two years of business and contracting experience in a similar position, with emphasis on supplier agreements with general or subcontractors.
Ability to develop professional relationships with subcontractors and customer onsite supervisors.
Ability to read, analyze, and interpret technical manuals, purchase orders, and project part specifications.
Ability to write reports, business correspondence, and procedure manuals and present information professionally to managers, clients, customers, and the public.
Ability to calculate voltage drop, cable-run calculations, square footage, volume, Ohm’s law, and battery runtime.
Ability to work with multiple customers and subcontractors, address customer issues, and resolve problems in a timely manner.
Ability to solve practical problems with limited guidance and interpret written, oral, diagrammatic, and scheduled instructions, including diagrams and schematics.
Strong PC skills and proficiency in Microsoft Word, Excel, and Outlook.
Journeyman Electrician, HVAC, or Commissioning certification or license from any state, or an Electrical Engineering or technical degree with similar field experience.
Ability to work a 40-hour work week and overtime as needed.
Must be based in or near Columbus, Ohio, or be willing to relocate there.
Willingness and ability to travel extensively, including overnight stays and extended assignments away from home, as required.
Ability to support service calls at night or on weekends and coordinate team and resources for emergencies.

Nice To Haves

Relocation may be available if eligible.

Responsibilities

Install, repair, and test field equipment according to customer or manufacturer specifications and company procedures.
Diagnose and repair electrical, mechanical, and controls equipment malfunctions and warranty issues using diagnostic tools.
Perform equipment assembly and modifications and resolve quality defects on IE products and equipment in coordination with IE plants, project managers, engineers, and quality teams.
Travel as needed to support projects throughout the country and occasionally overseas.
Complete receiving inspections with regional managers, subcontractors, and customers.
Assess warranty claims and work with the Regional Manager to determine their validity against codes, specifications, and requirements.
Perform preventive maintenance on electrical and mechanical equipment.
Document work performed, including problems, resolution steps, and parts used, and prepare professional service reports.
Respond promptly to client calls, emails, and texts.
Maintain and inspect IE tools, equipment, and vehicles; complete monthly tool inventories, biweekly vehicle inspections, and monthly expense reports on time.
Follow onsite safety regulations and procedures, including use of personal protective equipment and lockout/tagout procedures, and promote and manage safety standards.
Communicate with customers and internal teams to understand needs, explain problems, repair estimates and costs, and provide timely solutions.
Respond to customer inquiries and complaints and work to resolve issues satisfactorily and promptly.
Develop professional relationships with customers, commissioning agents, and general contractors.
Complete IE-provided training and ongoing product, service, development, and safety training.
Mentor and train technicians or subcontractors who need knowledge of IE products and equipment.
Evaluate and approve subcontractor safety programs and safety ratings.
Maintain regular attendance and punctuality, comply with IE Core Values and safety programs, and keep work areas safe and clean.

Benefits

Paid time off
10 paid holidays
Medical and dental plans
24/7/365 access to U.S. board-certified doctors through Teladoc
Employee Assistance Program
Company-paid life insurance
Supplemental vision, life, short-term disability, and long-term disability insurance
401(k) with company match up to 6% of base salary
Health Savings Account with available company match up to $2,000 based on family size
Paid parental leave
Company vehicle use