Field Service Engineer - Electrical

ZTR • East St. Louis, IL

2d • Onsite

About The Position

ZTR is hiring a Field Service Engineer – Electrical to join its support team and provide technical support to customers using PLC-based solutions. The role includes troubleshooting by phone and in the field, and occasional travel to customer sites to commission and install ZTR equipment. The position is based in East St. Louis, Illinois, and the successful candidate must live in or close to the area. It reports directly to the Technical Service Manager in London, Ontario, Canada. New graduates are welcome to apply, although the listed minimum qualifications include at least two years of relevant experience.

The successful candidate will program, configure, and troubleshoot ZTR locomotive products and solutions; provide customer support and training; and perform sales support and project-management tasks as assigned. The role requires domestic and international travel of up to 25% and participation in a 24/7 on-call rotation for emergency troubleshooting.

ZTR describes a positive, supportive working environment, encourages employees to explore career paths and develop their skills, and promotes a healthy balance between work, fun, and family. The company provides accommodations to applicants with disabilities throughout the recruitment process.

Requirements

• Two-year or advanced diploma in Electrical Engineering Technology, or a degree in Electrical Engineering.
• At least 2 years of relevant experience.
• Experience with PLCs.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer-service skills for a variety of audiences.
• Ability to work autonomously at customer sites and manage project scope and cost.
• Exceptional organizational and data-entry skills for related administrative tasks.
• Ability to travel domestically and internationally up to 25% to customer sites for commissioning or installation.
• Ability to participate in a 24/7 on-call rotation.
• Must live in or close to East St. Louis, Illinois.

Responsibilities

• Program, configure, and troubleshoot ZTR locomotive operations, products, and solutions.
• Provide customer service and technical support by phone and in the field.
• Travel to customer sites to commission and install ZTR equipment.
• Provide on-site technical training and presentations to customers.
• Perform sales-support and project-management tasks as assigned.
• Participate in a 24/7 on-call rotation to support emergency troubleshooting.

Benefits

• Opportunities for professional growth and development.
• Support for career development, including lateral moves and vertical promotions.
• A working environment that promotes a healthy balance between work, fun, and family.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree