Field Service Technician - Electrical

INTERMOUNTAIN ELECTRONICS INC•Columbus, OH

1h•Remote

About The Position

Intermountain Electronics (IE) designs, manufactures, automates, and tests custom-engineered power distribution equipment and mission-critical systems for industrial markets. The Field Service Technician supports IE customers in the Eastern Region and is based remotely in or near Columbus, Ohio. Reporting directly to the National Service Manager, the technician installs, repairs, tests, and maintains field equipment and IE products, resolves equipment and quality issues, and provides responsive customer support. The role includes extensive travel, which may involve overnight and extended assignments away from home, and may include occasional night or weekend support.

Requirements

Electrical, mechanical, commissioning, or assembly background with at least 3 years of experience and at least 3 years of field experience, or an equivalent combination of experience and education.
1–2 years of business and contracting experience in a similar position, with emphasis on supplier agreements with general or subcontractors.
Ability to develop professional relationships with subcontractors and customer onsite supervisors.
Ability to read and interpret technical manuals, purchase orders, and project part specifications; write reports, business correspondence, and procedure manuals; and present information professionally.
Ability to calculate voltage drop, cable runs, square footage, volume, Ohm’s law, and battery runtime.
Ability to work effectively with multiple customers and subcontractors, address customer issues, and resolve problems promptly.
Ability to solve practical problems with limited guidance and interpret written, oral, diagrammatic, and scheduled instructions, including diagrams and schematics.
Strong PC skills and proficiency in Microsoft Word, Excel, and Outlook.
Journeyman Electrician, HVAC, or commissioning certification or license from any state, or an electrical engineering or technical degree with similar field experience.
Ability to work a 40-hour workweek and overtime as needed; service calls may require night or weekend support.
Must be based in or near Columbus, Ohio, or willing to relocate there.
Willingness and ability to travel extensively, including overnight stays and extended assignments away from home.

Responsibilities

Install, repair, and test field equipment according to customer or manufacturer specifications and company procedures.
Diagnose and repair electrical, mechanical, and controls equipment malfunctions and warranty issues using diagnostic tools.
Perform assembly, modifications, and quality defect resolution on IE products and equipment, coordinating with IE plants, project managers, engineers, and quality teams.
Complete receiving inspections with regional managers, subcontractors, and customers to protect against unjustified warranty claims.
Assess warranty claims and work with the Regional Manager to determine their validity against codes, specifications, and requirements.
Perform preventative maintenance on electrical and mechanical equipment to support optimal performance, prevent downtime, and generate field service revenue.
Document work performed, including the problem, resolution steps, and parts used, and prepare professional service reports.
Respond promptly to client calls, emails, and text messages.
Maintain, inspect, and care for IE tools, equipment, and vehicles; complete monthly tool inventories, biweekly vehicle inspections, and monthly expense reports on time.
Follow onsite safety rules and procedures, including PPE and lockout/tagout, and promote and manage safety standards with employees and support networks.
Communicate with customers and internal teams to understand needs, explain problems and repair estimates or costs, and provide timely solutions.
Respond to customer inquiries and complaints and resolve issues in a timely and satisfactory manner.
Develop professional relationships with customers, commissioning agents, and general contractors.
Complete IE training, product and service training, continued education, development, and safety programs.
Mentor and provide training or product knowledge to technicians and subcontractors as needed.
Evaluate and approve subcontractor safety programs and safety ratings.
Maintain regular attendance, arrive on time for work and meetings, follow IE Core Values and safety requirements, and keep the work area safe and clean.
Travel to project locations as business needs require, following rotating assignments that may include extended periods away from home.

Benefits

Competitive salary
Paid time off
10 paid holidays
Medical and dental plans
Teladoc access to U.S. board-certified doctors, available 24/7/365
Employee Assistance Program
Company-paid life insurance
Supplemental vision, life, short-term disability, and long-term disability insurance
401(k) with company match up to 6% of base salary
Health Savings Account with available company match up to $2,000 based on family size
Paid parental leave
Company vehicle use
Relocation packages may be available if eligible