Electrical Service Technician
About The Position
The Electrical Service Technician will work out of Fori’s Shelby Township, Michigan facility and report to the Customer Service Manager. The role provides electrical installation, debugging, startup, and service support for automation machines at customer locations, including verifying that machine electrical functionality is correct and complete. The technician also helps answer product-related technical questions, trains customers on machine functionality and proper startup and debugging, and coordinates installation resources and activities. The role involves travel for installations and service calls and being on call 24/7 while on installations.
Requirements
- Journeyman Electrician or equivalent required.
- Eight years of experience as an electrician on automation machines.
- Five years of experience debugging and installing new machines.
- Willingness to travel to support installations and service calls, with 24/7 on-call availability while on installations.
- Microsoft Office and Excel capabilities.
Responsibilities
- Provide on-site support for electrical installation, debugging, and startup of machines, verifying that electrical functionality is correct and complete.
- Assist the service manager and other departments in answering customers’ product-related technical questions.
- Assist with local and non-local service calls and installations.
- Train customer personnel on machine functionality and proper startup and debugging of standard machines.
- Review checklists and open issues before installation to ensure service technicians are coordinated.
- Help develop standard manuals that are technically complete and user-friendly.
- Participate in meetings with project managers and department supervisors to coordinate installation plans and review open issues before shipment.
- Develop improvement ideas and review them with managers for approval and implementation.
- Communicate updates on objectives to customers while on site.
- Write service work orders and job-site status reports.
- Supervise electrical installation, debugging, and buy-off activities at customer locations.
- Coordinate resources needed for installations, including kits and warranty support.
- Document changes to Fori equipment on prints and return updates to the appropriate engineering department.
- Work with the site manager to ensure the proper flow of daily activities at customer locations.
- Perform hands-on work during installations, service calls, and warranty work.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
