Field Service Solutions Specialist - Generators

Integra • Houston, TX

1d • Onsite

About The Position

The Field Service Solutions Specialist – Generator (SME) serves as Integra’s primary expert for generator systems supporting modular data centers and mission-critical infrastructure. Embedded within Integra’s manufacturing operations, the specialist provides technical leadership throughout the equipment lifecycle, from build and testing through field commissioning, troubleshooting, and ongoing service performance. The role provides Level 2 technical support, leads complex diagnostics and root-cause analysis, trains technicians, and supports customer and vendor engagements. It helps improve system reliability and field capability while ensuring generator assets meet safety, quality, and operational performance standards.

The position works across factory and field settings, including frequent travel between locations. It involves factory testing, load bank testing, commissioning, advanced repair and troubleshooting, technician training, customer and vendor communication, and collaboration with engineering, quality assurance, manufacturing, and Field Service teams. The specialist also participates in emergency on-call rotations and supports hiring, onboarding, and technical evaluation of Field Service Technicians.

Requirements

• High school diploma or GED required.
• At least 5 years of generator field service experience, including installation, commissioning, maintenance, and repair.
• Experience performing load bank tests, tuning generator performance, and diagnosing advanced failures.
• Expert-level knowledge of industrial generator systems, including diesel or natural gas engines, alternators, governors, automatic transfer switches (ATS), control panels, and fuel delivery systems.
• Strong mechanical, electrical, and control systems troubleshooting capability.
• Ability to read and interpret schematics, wiring diagrams, single-line drawings, load calculations, and technical manuals.
• Strong communication skills and ability to represent technical decisions to customers and vendors.
• Willingness to travel frequently between factory and field locations.
• Ability to safely lift 50 pounds and work in varied climates, confined spaces, and elevated locations.
• Valid driver’s license required.
• Ability to adhere to NFPA, NEC, OSHA, and applicable safety protocols.

Nice To Haves

• Associate degree in Electrical, Mechanical, Power Generation, or a related technical field.
• Completion of manufacturer or trade-school generator training programs.
• Mission-critical generator experience.
• Background providing Level 2 technical support or mentoring junior technicians.
• Experience with modular systems, industrial facilities, or data center infrastructure.
• Experience collaborating with engineering, quality assurance, manufacturing, or service organizations on product issues and continuous improvement.
• EGSA certification.
• OSHA 10 or OSHA 30 certification.
• NFPA 70E training or certification.
• ASE, electrical, or mechanical trade certifications.

Responsibilities

• Serve as the on-site generator systems subject matter expert across Integra manufacturing locations, maintaining knowledge of generator design, assembly, controls, and operation.
• Support factory testing, factory acceptance testing (FAT), validation, and commissioning to ensure performance, safety, and quality compliance.
• Provide engineering and manufacturing teams with insights into recurring issues, quality concerns, and product improvement opportunities.
• Lead advanced diagnostics for mechanical, electrical, fuel, and control system failures.
• Conduct root-cause analysis of operational failures, abnormal equipment behavior, and performance issues.
• Perform or supervise complex corrective repairs, commissioning recovery, and emergency support for mission-critical generator systems.
• Execute and interpret load bank tests to verify generator capacity, stability, and operational performance.
• Serve as the primary Level 2 escalation resource for the Field Service team and provide remote troubleshooting using schematics, system data, and technical consultation.
• Develop troubleshooting guides, standards, and knowledgebase content for field technicians.
• Deliver factory- and field-based generator training on operation, maintenance, safety, diagnostics, and hands-on systems work.
• Evaluate technician competency and reinforce best practices through coaching and site visits.
• Improve technical training programs by incorporating lessons learned, updated procedures, and emerging technologies.
• Represent Field Service during complex technical calls with customers and vendors, communicating diagnostic findings, repair strategies, maintenance recommendations, and system behavior.
• Collaborate with engineering, quality assurance, and manufacturing teams to address systemic issues and improve product reliability.
• Support interviews and technical evaluations for Field Service Technician candidates.
• Assist with onboarding, skills assessments, and reinforcement of safety and quality expectations.
• Maintain accurate service records, logs, documentation, and parts usage history.
• Follow NFPA, NEC, OSHA, and other applicable safety protocols.
• Participate in on-call rotations for emergency generator support.
• Maintain and calibrate tools, equipment, test devices, and vehicles.
• Perform other duties as assigned to support operational and organizational objectives.

Benefits

• Competitive pay with incentive opportunities.
• Medical, dental, and vision coverage.
• Life and disability insurance.
• Voluntary benefits options.
• Generous paid time off.
• Education assistance and tuition support.
• Retirement and savings programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED