Field Service Lead - Generators

Integra•Houston, TX

1d•Onsite

About The Position

The Field Service Lead oversees field operations for industrial generator systems, providing advanced technical expertise, managing service teams, and ensuring customer satisfaction. The role combines hands-on field work with leadership responsibilities, including mentoring, scheduling, and coordinating technicians to deliver safe, reliable, high-quality service across customer sites. The position is based in Houston, Texas, and requires travel to customer sites as needed.

Requirements

High school diploma or equivalent required.
At least 7 years of experience in generator service or a related electrical or mechanical field.
At least 2 years of experience in a lead or supervisory role.
Advanced knowledge of generator systems, electrical controls, and mechanical components.
Proficiency with diagnostic tools, meters, test equipment, schematics, and technical manuals.
Strong understanding of electrical codes, OSHA, NFPA standards, and industry best practices.
Valid driver's license and ability to travel to customer sites as required.
Ability to lift equipment weighing up to 50 pounds and work outdoors, in industrial environments, and in confined spaces.

Nice To Haves

Associate’s or Bachelor’s degree in Electrical Engineering, Industrial Technology, or a related field.
Relevant certifications or training, such as OSHA, NFPA, ASE, or manufacturer-specific training.

Responsibilities

Lead and coordinate installation, commissioning, preventive maintenance, and repair of generator systems across multiple customer sites.
Diagnose complex mechanical, electrical, and operational issues and perform advanced troubleshooting and corrective actions.
Conduct inspections and load bank tests to verify system performance, electrical output, and efficiency.
Provide technical guidance, mentorship, and training to field technicians.
Plan, assign, and monitor daily field activities to ensure safe, efficient project completion in accordance with company standards.
Collaborate with customers, project managers, and engineering teams to resolve escalated service issues and ensure customer satisfaction.
Maintain accurate service records, including work performed, parts used, and recommendations for future maintenance.
Ensure adherence to safety protocols, electrical codes, and industry regulations.
Participate in on-call rotations and provide leadership during emergency service situations.
Identify opportunities to improve processes, equipment, training, team performance, and service quality.