Lead Field Service Technician

Honeywell • Fort Washington, PA

10d • Onsite

About The Position

The Lead Field Service Technician is responsible for leading the installation, maintenance, troubleshooting, and optimization of Fire Alarm/Life Safety Systems. This role provides technical leadership to field teams, supports complex customer issues, ensures compliance with applicable codes and standards, and delivers exceptional customer service while driving operational excellence.

Requirements

• Completion of the NICET 3 Certification
• 5 years of programming experience utilizing Verifier or similar software.
• 5 years of experience in field service or technical support roles.
• 5 years of experience troubleshooting and resolving complex technical issues efficiently.
• 5 years of experience utilizing diagnostic tools and service management software to support field operations.
• 2 years of experience with AutoCAD, including the creation and revision of engineering, construction, or building automation drawings.
• 2 years of experience reading and interpreting technical drawings, specifications, and design documents.
• 2 years of experience coordinating drawing updates and maintaining accurate as-built documentation.

Nice To Haves

• Associate’s or Bachelor’s degree in Engineering, Electronics, or related technical field.
• Experience working in industrial automation or building technologies field service.
• Ability to work independently and as part of a team in a fast-paced, customer-focused environment.
• Strong problem-solving skills and a proactive approach to identifying and resolving issues.
• Familiarity with safety regulations and commitment to maintaining a safe work environment.
• Experience leading or mentoring technical teams in a field environment, ensuring high standards of service and safety compliance.

Responsibilities

• Lead and perform complex field service tasks including installation, maintenance, and repair of Honeywell products and systems.
• Provide technical guidance and mentorship to junior field service technicians to enhance team performance and skills.
• Ensure compliance with company policies, safety regulations, and quality standards during all field service activities.
• Collaborate with internal teams and customers to resolve technical issues and improve service delivery.
• Document service activities accurately and report on service performance metrics.

Benefits

• employer subsidized Medical, Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability
• 401(k) match
• Flexible Spending Accounts
• Health Savings Accounts
• EAP
• Educational Assistance
• Parental Leave
• Paid Time Off (for vacation, personal business, sick time, and parental leave)
• 12 Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree