Lead Field Service Technician
About The Position
As a Lead Field Service Technician at Honeywell, you will lead field service activities to ensure efficient and effective delivery of service solutions. You will use your technical expertise and leadership skills to guide and support field service teams, troubleshoot complex issues, and maintain high customer satisfaction. The role contributes to the operational success of field service delivery, customer experience, and continuous improvement of service processes within Honeywell Building Automation. You will report directly to the Field Service Manager and work on-site at the Kansas City, Kansas location.
Requirements
- Proven experience in field service roles with a strong technical background in building automation systems.
- In-depth knowledge of installation, maintenance, and troubleshooting of building control systems and related technologies.
- Expertise in using diagnostic tools and software relevant to building automation and control systems.
- Ability to lead teams effectively while managing multiple service tasks and priorities.
- Familiarity with safety standards and regulatory compliance in field service operations.
Nice To Haves
- Associate degree or higher in Electrical Engineering, HVAC, or a related technical field.
- Experience in a leadership or supervisory role within field service environments.
- Strong problem-solving skills and the ability to innovate in challenging situations.
- Customer-focused mindset with a commitment to delivering high-quality service.
- Ability to collaborate effectively with cross-functional teams and stakeholders.
Responsibilities
- Lead and mentor field service technicians to ensure timely and effective service delivery.
- Troubleshoot, diagnose, and resolve complex technical issues related to building automation systems.
- Coordinate with cross-functional teams to optimize field service operations and improve customer satisfaction.
- Ensure compliance with company policies, safety standards, and regulatory requirements.
- Maintain accurate service records and provide detailed reports on service activities and outcomes.
Benefits
- Competitive salary
- Employer-subsidized medical, dental, vision, and life insurance
- Short-term and long-term disability
- 401(k) match
- Flexible Spending Accounts
- Health Savings Accounts
- Employee Assistance Program (EAP)
- Educational assistance
- Parental leave
- Paid time off for vacation, personal business, sick time, and parental leave
- 12 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
