Représentant du service sur le terrrain / Field Service Representative

Hitachi•Mont-Saint-Hilaire, QC

1d•Remote

About The Position

We are seeking a dynamic and skilled Field Service Representative to join our team. This role offers the chance to work on cutting-edge power products, including transformers and high-voltage equipment, at customer sites across Quebec and beyond. You'll be at the forefront of ensuring our products perform optimally, contributing to a sustainable energy future. If you thrive in a fast-paced environment and are passionate about making a difference, this is the perfect opportunity for you!

Requirements

Familiarity with utility substation construction and work sites.
Trade education, college, or university diploma/degree in a technical field (electrical, mechanical, etc.).
At least 5 years of electrical field service experience or relevant substation/transformer experience.
Hands-on experience in servicing, maintaining, commissioning, and repairing power transformers and power system equipment.
Excellent communication and interpersonal skills.
Strong customer relationship and problem-solving skills.
Goal-oriented and self-starter attitude.
Willingness to travel and work under varying conditions and hours.
Valid Canadian driver's license and acceptable driving record.

Responsibilities

Execute service work at customer sites, adhering to Health and Safety requirements.
Troubleshoot, repair, assemble, install, test, commission, and start-up new power equipment.
Build and maintain strong customer relationships, providing recommendations on equipment performance.
Collaborate with sales, marketing, and engineering teams, bringing field service expertise.
Mentor and guide other field service employees.
Handle post-commissioning warranty activities.
Review, interpret, and comment on technical specifications.
Prepare detailed technical reports following site work.
Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.