Bilingual Customer Service Representative/Représentant du service clientèle bilingue

Samson Controls Inc.•Laval (administrative region), QC

7d•Onsite

About The Position

The Bilingual Customer Service Representative assists the Regional Sales Manager with all sales activities within the defined region of responsibility and is key to developing, strengthening, and maintaining customer relationships. This includes occasional face-to-face customer interactions, cold calling, helping the Regional Sales Manager resolve customer service issues, following up and presenting quotation activities, as well as understanding the customer applications and requirements. Reporting to the CEO, the Customer Service Representative is responsible for not only selling the full range of SAMSON products to achieve the company’s sales targets but also following corporate strategy and delivering customer service excellence. As quotes are generated from the Application Specialist team, it is the Customer Service Representative’s role to present the quote as well as follow-up and provide accurate feedback that will allow the Regional Sales Manager and sales partners to generate a sale. In addition to the immediate sales opportunity, the Customer Service Representative is required to use a holistic sales approach and is responsible for promoting the sale of other revenue streams. The Customer Service Representative communicates within the matrix organization and uses various software tools to perform the tasks efficiently and effectively, meeting, or exceeding SAMSON’s high quality standards. As an achievement-oriented individual, the Customer Service Representative will find that SAMSON offers a supportive, collaborative working environment with a stable, growing, and dynamic company. All full-time, permanent positions enjoy a total rewards package that includes salary, bonus, vacation, Group RSP contributions and a comprehensive health and insurance program. SAMSON also offers extensive training to support your career, as career growth is expected and available.

Requirements

Post-Secondary Degree or Diploma from an accredited college or university in Sales and Marketing
Ability to manage sales cycles between 6 weeks and 2 years
Advanced verbal and written communication, including strong presentation skills
Strong computer skills including excellent knowledge of MS Office
Strong Customer Service skills with a high sense of urgency
Ability to work in a team environment
Strong organizational skills to deal with occasional heavy workloads and multi-tasking within a deadline driven environment
Innovative problem-solving skills and able to adapt to changing priorities
High attention to detail
1+ years of experience within a cold calling and prospecting sales environment
Bilingual (English and French) is required

Nice To Haves

1+ years of experience in Industrial or Process Automation sales is an asset
Previous experience utilizing a CRM with all customer interactions is an asset

Responsibilities

Communicates directly and pro-actively with internal and external customers and sales partners
Manages customer expectations and contributes to a high level of customer satisfaction
Supports sales activities including but not limited to quotation presentation, follow-ups, and troubleshooting requests with team members to ensure customers are provided with the best solution
Cold call, prospect and qualify companies within defined region
Track all customer interaction in the Customer Relationship Management program (CRM)
Promote and educate clients of the SAMSON portfolio of products, services, and solutions
Work towards adding SAMSON to customer Approved Manufacturer Lists (AMLs)
Attend customer visits scheduled by the sales channel, as required
Follow-up on all quotations based on company practices directly or in collaboration with sales channel
Attend webinars, meetings, and training, as required
Collaborate with sales channel partners to enhance regional coverage
Assist Regional Sales Manager with plan territory coverage in the most time efficient manner possible
Comply with OHSA, company policies and procedures, and safety practices to ensure the safety of every worker performing on duty to SAMSON
Adhere to SAMSON‘s Quality standards
Participate in all company required training
Other duties as assigned by management