Représentant du service à la clientèle en gros | Wholesale Customer Service Representative
About The Position
Medisca is a global company leveraging strong partnerships to serve healthcare professionals across diverse wellness disciplines. Offering extensive and essential solutions - including pharmaceutical ingredients and service, mixing technology manufacturing, analytical testing, and education – Medisca is bridging the gaps in healthcare with an unwavering commitment to precision, innovation, and societal impact. The Wholesale Customer Service Representative’s main responsibility is to provide exceptional service to Wholesalers and Corporate Accounts by ensuring quality responses to the flow of incoming calls and orders. If you are an enthusiastic self-starter, goal driven, love customer service and have an interest in the pharmaceutical industry, then we are looking for you!
Requirements
- Up to one (1) year experience in customer service
- Minimum Cegep/College degree
- Excellent communication skills required; fluent English (oral and written)
- Ability to work in a fast-paced environment and to manage stress effectively
- Excellent time management
- Goal oriented with a drive to continuously learn
- Positive language and an ability to read customer needs
- Knowledge of Microsoft Office (Excel, Word and Outlook)
Responsibilities
- Support the Business Development sales team with their account requests
- Process and set up inventory for accounts
- Provide administrative and data integrity assistance
- Set Up Sub-Accounts for Wholesale clients
- Participate in the weekly team meetings and provide feedback/suggestions for improvement
- Process dropship and EDI orders for Wholesale and Corporate accounts
- Verify inventory in stock & provide tracking details for orders
- Follow up on shipping or FedEx discrepancies
- Advise Wholesale accounts on any delays and issues with their orders
- Record all customer complaints, enter a formal complaint into Master Control and follow up with the Quality Control department when needed
- Enter Return Authorizations and request appropriate paperwork
- Submit credits to be issued for clients and Wholesale accounts
Benefits
- 37.50 hour workweek with early Fridays all year long
- PTO and vacation policy
- Choice of modular health plans
- Health spending account
- Free Telemedicine
- Wellness program
- Hybrid work schedule with home office reimbursement program
- Opportunities to learn and grow within Medisca
- Medisca contributes to a deferred profit sharing plan (DPSP) when you invest in RRSPs
- Employee Referral Program
- Free parking/accessible by public transportation
- Company events throughout the year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
