Représentant du service à la clientèle -Customer Service Representative

Brenntag • Montreal, QC

2d

About The Position

This role is responsible for receiving and processing customer orders, coordinating with team members to ensure customer expectations are met, and responding to customer inquiries. The position involves managing customer orders accurately, identifying opportunities for improvement, and working closely with the sales team to build customer relationships. The representative will also handle customer complaints, maintain knowledge of product availability and shipments, and complete administrative tasks. The company is committed to creating an environment where top talent can thrive, offering individual development, competitive compensation, and comprehensive benefits.

Requirements

• Post‑secondary education; a diploma in business or equivalent preferred.
• One to three years of experience in customer service or business administration.
• Strong skills in Microsoft Excel, Word, and PowerPoint.
• Experience with or knowledge of ERP systems, preferably SAP, is an asset.
• Strong interpersonal and communication skills.
• High attention to detail and strong time‑management abilities.
• Proficiency in both French and English, spoken and written, is required for positions in Quebec.

Nice To Haves

• Diploma in business or equivalent preferred.
• Experience with or knowledge of SAP is an asset.

Responsibilities

• Receive and process customer orders by phone, email, or fax.
• Coordinate with team members to ensure customer expectations are met (eliminate errors, ensure satisfaction, enter pricing, fax pricing to customers, issue credits/rebilling).
• Respond to customer inquiries and provide accurate information.
• Participate in the outbound communications program and make sales calls based on established criteria.
• Ensure all work is performed safely in accordance with our top priority.
• Manage customer orders accurately using the organization’s internal systems and customer purchase orders.
• Continuously evaluate and identify opportunities for improvements that positively impact customers (e.g., upselling activities and promotion of specialized services).
• Work closely with the sales team to build customer relationships.
• Identify additional customer needs and potential opportunities through effective information‑gathering techniques.
• Communicate findings to the appropriate internal parties.
• Respond to customer complaints by offering appropriate and timely solutions and alternatives.
• Follow up to ensure full customer satisfaction.
• Understand internal resources to resolve issues effectively.
• Maintain extensive knowledge of product availability (packaging, lead times, inventory), product transfers, and order shipments.
• Set up and maintain customer accounts.
• Complete administrative tasks and special projects assigned by the Customer Service Manager.

Benefits

• Individual development, on‑the‑job training, and professional development programs to support career growth.
• Competitive compensation and incentive program.
• Employer‑paid health and dental insurance (except LTD).
• Defined contribution pension plan with 100% employer matching up to 6%.
• Employee and Family Assistance Program (EFAP).
• Three weeks of vacation starting on the first day.
• Flexible work schedule.
• Gym or wellness subsidy.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree