Field Service Representative - Industrial Water Treatment

Veolia Environnement SA•Lincoln, NE

7d•Onsite

About The Position

Veolia is seeking an experienced Field Service Representative (FSR) in its Chemical Solutions and Monitoring (CSM) division. Based at a customer site in Lincoln, Nebraska, the FSR serves as the primary technical liaison between Veolia and industrial customers, providing independent, on-site technical service across diverse industries. The role involves installing, commissioning, maintaining, and troubleshooting chemical feed equipment and water treatment systems while building customer relationships through technical expertise and service. The representative also supports multiple customer sites within an assigned territory and coordinates with sales teams. The work includes collecting and testing water samples, entering results into Veolia’s Insight trending platform, advising and training customer teams, optimizing systems, maintaining equipment, and documenting service activity. The position requires adherence to safety protocols and the ability to work in varied industrial environments.

Requirements

2–5 years of experience in instrumentation and electronics, plant operations/maintenance, or equivalent technical training.
Excellent communication and customer service skills.
Computer proficiency and mathematical skills for technical analysis.
Strong troubleshooting abilities for electrical and mechanical systems.
Self-motivation and the ability to work independently and manage multiple priorities.
A safety-minded approach and ability to work in various industrial environments.
Ability to lift and carry up to 60 pounds and perform precision work as needed; frequency varies by worksite.
Valid driver’s license and willingness to travel; a learner’s permit or G1/G2 class does not qualify.
Applicants must be eligible to lawfully work in the U.S. immediately; the employer will not sponsor U.S. work authorization.

Nice To Haves

Technical degree or diploma in Electrical Technology, Electronics, Instrumentation, Mechanical Engineering, or a related discipline.
High school diploma or GED; candidates without either may be considered with approximately 5 years of relevant work experience.
Familiarity with water treatment processes and industrial equipment.

Responsibilities

Install, commission, and service chemical feed equipment, pumps, controllers, and instrumentation systems at customer locations.
Collect water samples and perform testing, including pH, conductivity, hardness, silica, and PTSA; enter data into Veolia’s Insight trending platform.
Provide technical recommendations, training, and solutions to customer management and technical teams.
Perform water analysis, calibrate equipment, program controllers, and conduct preventative maintenance.
Diagnose and resolve system issues through remote support technologies and on-site interventions.
Maintain detailed service reports and manage inventory.
Follow safety protocols and applicable requirements in industrial environments.
Support multiple customer sites within the assigned territory and coordinate with sales teams for effective service delivery.