Field Service Representative (PT) / Market - SS - MO - Kansas City

2020 Companies • Kansas City, MO

13d • Onsite

About The Position

2020 Companies is hiring a reliable, detail-oriented, self-motivated Field Service Representative to perform retail installation, merchandising, maintenance, and repair work for leading brands. The representative works independently at retail locations within 90 miles of their residence, managing assignments and availability through mobile applications and company systems. Work includes installing and updating fixtures and displays, completing resets and remodel-related tasks, servicing display equipment, following planograms and client directives, and documenting completed work with forms and photos. The position requires a reliable personal vehicle, valid driver's license, current auto insurance, and the ability to perform physical tasks such as climbing ladders and lifting up to 60 pounds.

Pay is $16 per hour. Assignments are generally scheduled Monday through Friday between 7:00 a.m. and 6:00 p.m., with flexible scheduling and hours dependent on available assignments; hours are not guaranteed. Some early morning, late-night, weekend, and holiday availability may be needed based on project and client requirements. Representatives must maintain at least 20 hours of fieldwork availability within a rolling 30-day period. The role includes paid drive time and mileage reimbursement, paid training, next-day pay on demand through DailyPay, and the opportunity for ongoing assignments based on availability and business needs.

2020 Companies describes its workplace as inclusive and committed to diversity, employee development, and providing a best-in-class employee experience.

Requirements

• Must be at least 18 years old and authorized to work in the United States.
• High school diploma or equivalent is typically required.
• Valid driver's license, current auto insurance, and reliable personal transportation are required.
• Willingness and ability to travel up to 90 miles from home for assignments.
• Must maintain at least 20 hours of fieldwork availability within a rolling 30-day period.
• Flexible availability Monday through Friday; weekend and holiday availability may be needed. Early morning and late-night availability may also be required.
• Ability to climb a ladder up to 10 feet.
• Ability to safely lift and carry up to 60 pounds.
• Ability to kneel, walk, crouch, bend, handle or grasp items, reach overhead, and perform repetitive physical tasks throughout the day.
• Effective communication skills, primarily by phone, text, and email, and ability to respond promptly to management.
• Must own an Android or Apple smartphone with a current operating system and active data plan; must be able to download and use apps, follow digital instructions, connect to the internet, clock in and out, and upload photos and data.
• Ability to work autonomously and collaboratively, manage time effectively, report accurately, adapt to changing tasks, make sound decisions, and solve problems.
• Must complete training assignments and tasks within designated time frames.
• Must provide and use a Phillips-head screwdriver, flat-head screwdriver, hex keys, box cutter, tape measure, microfiber cloth, and 256G USB drive with USB-A/C adapter.

Nice To Haves

• Previous retail or merchandising experience.
• Installation and merchandising experience.
• Proficiency with hand and power tools.
• Ability to follow planogram (POG) directives and secondary communication.
• Strong leadership, professional communication, and presentation skills.

Responsibilities

• Respond to field services management and maintain consistent communication, typically within 24 hours of contact.
• Keep availability updated and accurate, and accept and schedule assigned jobs within 48 hours of receipt.
• Complete assigned work on or before scheduled end dates and follow all project directives.
• Install, assemble, build, update, and repair retail fixtures, shelving, endcaps, displays, and other merchandising equipment.
• Complete retail resets, store build-outs, remodels, display repairs, and break-fix work.
• Follow planograms, schematics, client requests, and other merchandising instructions accurately.
• Install and service TVs, interactive displays, kiosks, and other retail display equipment; update device operating systems and software as required.
• Install or replace graphics, pricing cards, SD cards, and other marketing materials.
• Troubleshoot hardware and display issues to ensure equipment is functioning properly.
• Complete required forms, images, surveys, and photo documentation before leaving a job site; accurately track and report activity through designated systems.
• Participate in early-morning and team installations, provide solution feedback, and assist other team members as needed.
• Submit accurate timecards and report anomalies and needed corrections daily.
• Manage assigned virtual software tasks and meet related execution timelines.
• Work with shared services teams to meet goals, identify improvements, communicate solutions, and support operational efficiency.
• Build and maintain professional relationships with internal teams, field representatives, clients, retailers, and other stakeholders.
• Represent the company professionally, communicate respectfully, and contribute to a positive work environment.
• Support customer and client satisfaction according to field KPIs and be open to giving and receiving feedback.
• Complete required training and certification programs within designated time frames.
• Work independently and collaboratively while adapting to changing assignments and environments.

Benefits

• Next-day pay on demand through DailyPay.
• Paid drive time and mileage reimbursement.
• Monday–Friday work schedule; the posting notes no weekends are required in the benefits section, although weekend assignments may be needed elsewhere in the posting.
• Most major holidays off.
• Paid training.
• Flexible field assignments with a variety of retail clients and projects.
• Opportunity for ongoing assignments based on availability and business needs.
• Paid holidays, long-term career pathing options, personal development opportunities, and professional stretch assignments.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED