Field Service Representative (PT) / Market - SS - CA - San Diego

2020 Companies • San Diego, CA

12d • Onsite

About The Position

2020 Companies is seeking reliable, detail-oriented, and self-motivated Retail Installation & Merchandising Specialists to represent leading brands including Dell, Intel, Dyson, Google, and HP. The role involves independently completing retail installation, merchandising, display maintenance, and repair assignments at stores within 90 miles of the representative’s residence. Work is performed at different retail venues, and assignments, locations, and hours may vary according to available work and client needs.

The position pays $16 per hour. Assignments are generally scheduled Monday through Friday, with flexible scheduling between 7:00 a.m. and 6:00 p.m.; hours depend on available assignments and are not guaranteed. Representatives must maintain at least 20 hours of availability for field assignments within a rolling 30-day period. Weekend, holiday, early-morning, and late-night work may be requested as needed. The role requires a reliable personal vehicle, valid driver’s license, current auto insurance, and successful completion of background, motor vehicle record, and drug screenings in accordance with applicable state laws.

Representatives install, assemble, update, and repair fixtures, shelving, endcaps, displays, TVs, interactive displays, kiosks, and related equipment. They follow planograms, schematics, and client instructions; update software on display devices; install graphics and marketing materials; troubleshoot hardware and display issues; and document completed work using a mobile device. They coordinate with field services management and other teams, keep availability current, schedule assignments promptly, submit accurate timecards, and complete required forms, photos, surveys, training, and certifications. The work requires independent judgment, effective communication, physical activity, and the ability to adapt to different tasks and retail environments.

Requirements

• Must be at least 18 years old and authorized to work in the United States.
• High school diploma or equivalent is typically required.
• Valid driver’s license, current auto insurance, reliable personal vehicle, and willingness and ability to travel up to 90 miles from home for assignments.
• Must successfully complete a background check, Motor Vehicle Record screening, and drug screening in accordance with applicable state laws.
• Maintain at least 20 hours of fieldwork availability within a rolling 30-day period.
• Comfortable using hand tools and technology, including mobile applications and digital work instructions.
• Must own an Android or Apple smartphone with a current operating system and active data plan; able to download apps, use communication platforms, connect to the internet, clock in and out, and upload photos and data.
• Must provide and use a Phillips head screwdriver, flat head screwdriver, hex keys, box cutter, tape measure, microfiber cloth, and 256G USB with USB-A/C adapter.
• Able and willing to climb ladders up to 10 feet and safely lift and carry up to 60 pounds.
• Able to kneel, walk, crouch, bend, handle or grasp items, reach overhead, and perform repetitive physical tasks throughout the day.
• Flexible availability, including weekday work and weekend or holiday assignments as needed; early-morning and late-night availability may also be required.
• Effective communication skills, primarily by phone, text, and email, and ability to provide timely updates.
• Ability to adapt to changing tasks and work environments and to work both independently and collaboratively.
• Strong time-management, reporting, decision-making, judgment, and problem-solving skills; ability to work autonomously.
• Ability to follow client instructions and planograms and to complete training and assignment tasks within required time frames.

Nice To Haves

• Previous retail or merchandising experience.
• Installation and merchandising experience.
• Proficiency using hand and power tools.

Responsibilities

• Respond to field services management and maintain consistent communication, generally within 24 hours of contact; keep availability updated and accurate.
• Accept and schedule assigned jobs within 48 hours of receipt and complete assignments fully by their scheduled end dates.
• Install, assemble, and update retail fixtures, shelving, endcaps, displays, and related equipment.
• Complete retail resets, store build-outs, remodels, display repairs, and break-fix work.
• Follow planograms, schematics, client directives, and secondary communications accurately.
• Install and service TVs, interactive displays, kiosks, and other retail display equipment; update operating systems and software on display devices.
• Install and replace graphics, pricing cards, SD cards, and other marketing materials.
• Troubleshoot hardware and display problems and ensure fixtures and equipment function properly.
• Complete required forms, images, surveys, and other assignment documentation before leaving the job site; capture and upload photos using designated systems.
• Maintain a clean, organized, and safe work area and represent the client and company professionally.
• Participate in early-morning and team installations, provide solution feedback, and assist other team members as needed.
• Manage virtual software tasks and meet related execution timelines.
• Submit accurate timecards and report anomalies promptly with needed corrections; accurately track, record, and communicate activity through designated systems and workflows.
• Work with shared services teams and cross-functional partners to meet goals, identify improvement opportunities, communicate solutions, and support operational efficiency.
• Build and maintain relationships with internal teams, clients, retailers, field representatives, and other stakeholders.
• Support customer and client satisfaction and established field KPIs; give and receive feedback.
• Complete required training assignments and certification programs within designated time frames.
• Maintain flexible availability for weekday assignments and weekend or holiday work as needed.

Benefits

• Next-day pay on demand through DailyPay.
• Paid drive time and mileage reimbursement.
• Paid training.
• Flexible field assignments with a variety of retail clients and projects.
• Most major holidays off.
• Work-life flexibility through a minimum of 20 hours of availability for field assignments within a rolling 30-day period.
• Potential for ongoing assignments based on availability and business needs.
• Long-term career pathing options, personal development opportunities, and professional stretch assignments.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED