Field Service Representative (PT) / Market - SS - ID - Twin Falls

2020 Companies • Twin Falls, ID

13d • Onsite

About The Position

2020 Companies is seeking a reliable, detail-oriented, self-motivated Field Service Representative to perform retail installation and merchandising assignments for leading brands. The role involves working independently at retail venues within 90 miles of the representative’s residence, using mobile applications and technology to review, schedule, document, and complete assignments. Representatives manage their availability and schedules, communicate with field services management, meet project deadlines, build store-level relationships, and ensure high-quality execution. Assignments may include flexible self-scheduling or scheduled shifts based on client and project needs. Hours depend on available assignments and are not guaranteed. The posted pay is $16 per hour. The position requires at least 20 hours of availability for field assignments within a rolling 30-day period and offers ongoing assignments based on availability and business needs.

Work includes installing, assembling, updating, and repairing retail fixtures and displays; completing resets, store build-outs, and remodels; following planograms and client directives; servicing display equipment; and updating device software. Representatives document work with mobile-device photos and forms, maintain safe and organized work areas, track activity and timecards, and coordinate with shared services teams, clients, retailers, and other stakeholders. The work involves travel up to 90 miles per assignment and may include early mornings, late nights, weekends, or holidays as required by project or client needs. The listed schedule is Monday through Friday, but weekend and holiday assignments may arise.

Requirements

• Must be at least 18 years old and authorized to work in the United States.
• High school diploma or equivalent is typically required.
• Valid driver’s license, current proof of auto insurance, and reliable personal transportation are required.
• Must be willing and able to travel up to 90 miles from home for assignments.
• Must maintain a minimum of 20 hours of fieldwork availability within a rolling 30-day period.
• Flexible availability is required; assignments may involve early mornings, late nights, weekends, and holidays as needed.
• Must complete background, Motor Vehicle Record (MVR), and drug screenings in accordance with applicable state laws.
• Ability to climb ladders up to 10 feet.
• Ability to safely lift and carry up to 60 pounds.
• Ability to kneel, walk, crouch, bend, handle or grasp, reach overhead, and perform repetitive physical tasks throughout the day.
• Effective communication skills, primarily by phone, text, and email, and timely coordination with management.
• Must own and use an Android or Apple smartphone with a current operating system and active data plan; must be able to download apps, follow digital instructions, access the internet, clock in and out, and upload photos and data.
• Must provide and use a Phillips-head screwdriver, flat-head screwdriver, hex keys, box cutter, tape measure, microfiber cloth, and 256G USB with USB-A/C adapter.
• Ability to adapt to changing tasks and work environments and to work both autonomously and collaboratively.
• Must complete training assignments and tasks within designated time frames.
• Ability to use designated communication platforms and applications independently.

Nice To Haves

• Previous retail or merchandising experience.
• Installation and merchandising experience.
• Proficiency with hand and power tools.
• Ability to follow planogram (POG) directives and secondary communication.

Responsibilities

• Respond to field services management and maintain consistent communication, typically within 24 hours of contact.
• Keep availability updated and accurate.
• Accept and schedule assigned jobs within 48 hours of receipt.
• Complete assigned jobs fully and on or before scheduled end dates.
• Install, assemble, build, and update displays, endcaps, shelving, fixtures, and retail equipment.
• Complete retail resets, store build-outs, remodels, and display repairs.
• Follow planograms, schematics, client-specific merchandising directives, and other project instructions.
• Install and service TVs, interactive displays, kiosks, and other display equipment; update operating systems and software on display devices.
• Install or replace graphics, pricing cards, SD cards, and other marketing materials.
• Troubleshoot and repair hardware and display issues to keep equipment functional.
• Complete associated forms, images, surveys, and photo documentation before leaving job sites.
• Maintain clean, organized, and safe work areas while representing clients professionally.
• Participate in early-morning and team installations and provide solution feedback.
• Manage virtual software and complete related tasks and timelines.
• Work with shared services teams to meet goals, identify improvements, communicate solutions, and support operational efficiency.
• Build and maintain relationships with internal teams, clients, retailers, field representatives, and other stakeholders.
• Support customer and client satisfaction and established field KPIs; provide and receive feedback.
• Track, record, and communicate activity through designated systems and workflows; submit accurate timecards and report anomalies and needed corrections.
• Assist other team members as needed and complete required training and certification programs.
• Work independently and collaboratively, using sound judgment, problem-solving, time management, and professional communication.

Benefits

• Next-day pay on demand through DailyPay.
• Paid drive time and mileage reimbursement.
• Paid training.
• Flexible field assignments with a variety of retail clients and projects.
• Most major holidays off.
• Monday–Friday work schedule is listed as a benefit, with no weekends required in the overview; other sections state weekend assignments may be needed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED