Field Service Representative (PT) / Market - SS - MO - Kansas City

2020 Companies • Kansas City, MO

12d • Onsite

About The Position

2020 Companies is hiring a reliable, detail-oriented, self-motivated Field Service Representative to perform retail installation, merchandising, and display service work for leading brands. The role involves working independently at retail locations within 90 miles of the representative’s residence, using a smartphone and mobile applications to receive instructions, schedule and complete assignments, document work, and communicate with field services management. Assignments may vary by week and are based on available work and client needs; hours are not guaranteed. Representatives are expected to maintain at least 20 hours of availability for field assignments within a rolling 30-day period and to accept and schedule assigned jobs within 48 hours of receipt.

Work includes installing, assembling, updating, and repairing retail fixtures, shelving, endcaps, displays, TVs, interactive displays, kiosks, and related equipment. Representatives follow planograms, schematics, and client directives; may update software and operating systems on display devices; and install or replace graphics, pricing cards, SD cards, and other marketing materials. They complete required forms, surveys, and photographs before leaving the job site, maintain safe and orderly work areas, and represent the client professionally.

The position pays $16 per hour and offers a flexible schedule, with assignments generally scheduled Monday through Friday between 7:00 a.m. and 6:00 p.m. Some early-morning, late-night, weekend, and holiday work may be required based on store, client, and project needs. A reliable personal vehicle, valid driver’s license, current auto insurance, and successful completion of background, motor vehicle record, and drug screenings are required. The role requires physical work, including climbing ladders up to 10 feet and lifting and carrying up to 60 pounds. A high school diploma or equivalent is typically required; prior retail or merchandising experience is beneficial but not mandatory.

Requirements

• Must be at least 18 years old and authorized to work in the United States.
• High school diploma or equivalent is typically required.
• Valid driver’s license, current auto insurance, and a reliable personal vehicle are required.
• Must be willing and able to travel up to 90 miles from home for assignments.
• Must maintain at least 20 hours of fieldwork availability within a rolling 30-day period.
• Must successfully complete a background check, Motor Vehicle Record screening, and drug screening in accordance with applicable state laws.
• Must be comfortable using hand tools and technology and following digital work instructions.
• Must own an Android or Apple smartphone with a current operating system and active data plan; must be able to download applications, access the internet, clock in and out, and upload photos and data.
• Must be able to navigate communication platforms and applications independently and communicate effectively by phone, text, and email.
• Must be able to climb a ladder up to 10 feet and safely lift and carry up to 60 pounds.
• Must be able to kneel, walk, crouch, bend, handle or grasp objects, reach overhead, and perform repetitive physical tasks throughout the day.
• Must be adaptable, able to work both autonomously and collaboratively, and able to manage time, report activity, exercise sound judgment, and solve problems effectively.
• Must complete all assigned training and certification tasks within the designated time frame.
• Must provide and use a Phillips-head screwdriver, flat-head screwdriver, hex keys, box cutter, tape measure, microfiber cloth, and 256G USB drive with USB-A/C adapter.
• Must keep availability current, communicate consistently with field services management, and meet assignment and reporting timelines.
• Availability is needed Monday through Friday, with weekend and holiday availability as required; early-morning and late-night availability may also be needed.

Nice To Haves

• Previous retail or merchandising experience.
• Installation and merchandising experience.
• Proficiency with hand and power tools.
• Ability to follow planogram directives and secondary communication.

Responsibilities

• Respond to field services management and maintain consistent communication, typically within 24 hours of contact; keep availability updated and accurate.
• Accept and schedule assigned jobs within 48 hours of receipt and complete all assignments by their scheduled end dates.
• Install, assemble, and build retail displays, endcaps, fixtures, shelving, and related equipment.
• Complete retail resets, store build-outs, remodels, display updates, and repairs according to planograms, schematics, client requests, and other directives.
• Install and service TVs, interactive displays, kiosks, and other retail display equipment; update device operating systems and software as needed.
• Install or replace graphics, pricing cards, SD cards, and other marketing materials.
• Troubleshoot and repair hardware, displays, and fixtures to ensure they function properly.
• Complete and submit required forms, images, surveys, and other assignment documentation before leaving the job site.
• Capture and upload photos and accurately track, record, and communicate work activity through designated systems and workflows.
• Maintain a clean, organized, and safe work area and represent the client and company professionally.
• Participate in early-morning and team installations, provide solution feedback, and assist other team members as needed.
• Submit accurate timecards on schedule and report anomalies daily with necessary corrections.
• Participate in and complete required training and certification programs within designated time frames.
• Work with shared services and cross-functional teams to meet operational goals, identify improvement opportunities, communicate solutions, and support operational efficiencies.
• Build and maintain strong relationships with internal teams, clients, retailers, field representatives, and other stakeholders.
• Support customer and client satisfaction goals and established field KPIs, and provide and receive feedback.
• Maintain flexibility for varying tasks and work environments, including weekend or holiday assignments when needed.

Benefits

• Next-day pay on demand through DailyPay.
• Paid drive time and mileage reimbursement.
• Monday–Friday work schedule; the position details state that no weekends are required, though other sections note weekend assignments may be needed.
• Most major holidays off.
• Paid training.
• Flexible field assignments with a variety of retail clients and projects.
• Work-life flexibility, with a minimum of 20 hours of availability for field assignments within a rolling 30-day period.
• Opportunity for ongoing assignments based on availability and business needs.
• Paid holidays, long-term career pathing options, personal development opportunities, and professional stretch assignments.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED