Field Service Representative (PT) / Market - SS - ID - Twin Falls

2020 Companies • Twin Falls, ID

11d • Onsite

About The Position

2020 Companies is hiring a reliable, detail-oriented, self-motivated Field Service Representative to perform retail installation and merchandising assignments for leading brands. The representative works independently at retail venues within 90 miles of home, uses mobile applications to review, schedule, document, and complete assignments, and builds relationships with store-level contacts and project stakeholders. Work hours and locations can vary by week, and hours depend on assignment availability; a minimum of 20 hours of availability for field assignments must be maintained within a rolling 30-day period. Assignments may include scheduled shifts or flexible self-scheduling, early mornings, weekends, and holidays when client or store needs require them.

The role involves installing, assembling, updating, and repairing retail fixtures and displays; completing resets, store build-outs, and remodels; following planograms and client directives; servicing display equipment and its software; and documenting completed work through forms, surveys, and photos. Representatives coordinate with field services management, shared services teams, clients, retailers, and other field representatives, while meeting project deadlines and operational requirements. The position pays $16 per hour and includes paid drive time and mileage reimbursement. A reliable personal vehicle, valid driver’s license, current auto insurance, and successful completion of background, motor vehicle record, and drug screenings are required. The position is listed as per required need; hours are not guaranteed.

Requirements

• Must be at least 18 years old and authorized to work in the United States.
• Must have a valid driver’s license, current auto insurance, and reliable personal transportation.
• Must be willing and able to travel up to 90 miles from home for assignments.
• Must maintain a minimum of 20 hours of fieldwork availability within a rolling 30-day period.
• Must successfully complete background, motor vehicle record (MVR), and drug screenings in accordance with applicable state laws.
• Must be comfortable using hand tools and technology, downloading mobile applications, following digital work instructions, and uploading photos and data.
• Must own an Android or Apple smartphone with a current operating system and active data plan, and be able to access the internet and navigate communication platforms and applications independently.
• Must provide and use a Phillips-head screwdriver, flat-head screwdriver, hex keys, box cutter, tape measure, microfiber cloth, and 256G USB with USB-A/C adapter.
• Must be able to climb a ladder up to 10 feet.
• Must safely lift and carry up to 60 pounds and be able to kneel, walk, crouch, bend, handle or grasp items, reach overhead, and perform repetitive physical tasks throughout the day.
• Must have flexible weekday availability and be available for weekends and holidays as needed; early-morning and late-night availability may also be required.
• Must adapt to changing tasks and work environments and communicate effectively by phone, text, and email.
• Must complete assigned training and tasks within designated time frames and be able to work both autonomously and collaboratively.
• Must demonstrate professional communication, time management, accurate reporting, sound judgment, and problem-solving ability.
• A high school diploma or equivalent is typically required.

Nice To Haves

• Previous retail or merchandising experience.
• Installation and merchandising experience.
• Proficiency with hand and power tools.
• Ability to follow planogram (POG) directives and secondary communication.

Responsibilities

• Respond to field services management and maintain consistent communication, generally within 24 hours of contact; keep availability information accurate and current.
• Accept and schedule assigned jobs within 48 hours of receipt and complete jobs fully by their scheduled end dates.
• Install, assemble, build, update, and repair retail fixtures, shelving, endcaps, displays, and related equipment.
• Complete retail resets, store build-outs, remodels, display repairs, and break-fix work.
• Follow planograms, schematics, client instructions, and other project directives accurately.
• Install and service TVs, interactive displays, kiosks, and other retail display equipment; update operating systems and software on display devices.
• Install or replace graphics, pricing cards, SD cards, and other marketing materials.
• Troubleshoot and resolve hardware and display issues to ensure equipment functions properly.
• Complete required forms, images, and surveys before leaving each job site; capture and upload photos using a mobile device.
• Maintain a clean, organized, and safe work area and represent the client professionally.
• Participate in early-morning and team installations, provide solution feedback, and assist other team members as needed.
• Manage virtual software and complete related tasks within project timelines.
• Work with shared services teams to meet goals, identify improvements, communicate solutions, and support operational efficiency.
• Build and maintain effective relationships with internal teams, clients, retailers, field representatives, and other stakeholders.
• Support customer and client satisfaction in accordance with field KPIs, and give and receive feedback.
• Submit timecards accurately and on time, report anomalies daily, and track, record, and communicate activity through designated systems and workflows.
• Complete required training and certification assignments within designated time frames.
• Work independently and collaboratively, using sound judgment, problem-solving, time management, and reporting skills.
• Maintain availability for field assignments, including weekend, holiday, early-morning, and late-night work as needed.

Benefits

• Next-day pay on demand through DailyPay.
• Paid drive time and mileage reimbursement.
• Monday–Friday work schedule; the overview states no weekends are required, though weekend assignments may be available or needed elsewhere in the posting.
• Most major holidays off.
• Paid training.
• Flexible field assignments across a variety of retail clients and projects.
• Work-life flexibility with a minimum of 20 hours of availability for field assignments within a rolling 30-day period.
• Opportunity for ongoing assignments based on availability and business needs.
• Long-term career pathing options, personal development opportunities, and professional stretch assignments.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED