Field Service Representative (PT) / Market - SS - CA - San Diego

2020 Companies • San Diego, CA

13d • Onsite

About The Position

2020 Companies is hiring a reliable, detail-oriented, and self-motivated Field Service Representative to perform retail installation and merchandising work for leading brands. The role involves independently completing assignments at retail venues within 90 miles of the representative’s residence, using mobile applications and technology to review, schedule, document, and complete work. Hours and locations can vary based on available assignments and business needs; hours are not guaranteed. Assignments may be self-scheduled or scheduled around client and project requirements. The position pays $16 per hour, with paid drive time and mileage reimbursement. A minimum of 20 hours of availability for field assignments is required within a rolling 30-day period.

Work includes installing and assembling fixtures, shelving, endcaps, displays, and retail equipment; performing resets, build-outs, remodels, and repairs; following planograms and client instructions; servicing display devices; updating software; and documenting completed work with photos and forms. Representatives must keep availability current, accept and schedule assignments promptly, complete work by deadlines, communicate consistently with management, accurately report time and activity, and maintain professional relationships with clients, retailers, and internal teams. The position requires independent and collaborative work, completion of training, and the ability to adapt to changing tasks and environments.

The role generally follows a Monday–Friday schedule, with flexible hours for assignments scheduled between 7:00 a.m. and 6:00 p.m. Early mornings, late nights, weekends, and holidays may be required depending on project and client needs. Candidates must have a reliable personal vehicle, a valid driver’s license, and current auto insurance, and must pass background, Motor Vehicle Record, and drug screenings in accordance with applicable state laws. The job requires physical work including climbing ladders up to 10 feet and lifting and carrying up to 60 pounds.

Requirements

• Must be at least 18 years old and authorized to work in the United States.
• High school diploma or equivalent is typically required.
• Valid driver’s license, current auto insurance, and reliable personal transportation are required.
• Must be willing and able to travel up to 90 miles from home for assignments.
• Must maintain at least 20 hours of availability for fieldwork within a rolling 30-day period.
• Must be flexible for Monday–Friday work and as-needed weekend and holiday assignments; early-morning and late-night availability may also be needed.
• Must be able to climb a ladder up to 10 feet and safely lift and carry up to 60 pounds.
• Must be able to kneel, walk, crouch, bend, handle or grasp items, reach overhead, and perform repetitive physical tasks throughout the day.
• Must own an Android or Apple smartphone with a current operating system and active data plan, and be able to download and navigate applications, follow digital instructions, connect to the internet, clock in and out, and upload photos and data.
• Must be comfortable using hand tools and technology and able to work independently and collaboratively.
• Must communicate effectively by phone, text, and email, respond to management within the required timeframe, and provide updates.
• Must demonstrate adaptability, sound judgment, problem-solving ability, time management, accurate reporting, professionalism, and strong communication skills.
• Must complete required training assignments and tasks within designated time frames.
• Must successfully complete background, Motor Vehicle Record (MVR), and drug screenings in accordance with applicable state laws.

Nice To Haves

• Previous retail or merchandising experience.
• Installation and merchandising experience.
• Proficiency using hand and power tools.
• Ability to follow planogram (POG) directives and secondary communications.
• Superior leadership and presentation skills.

Responsibilities

• Install, assemble, update, and maintain retail fixtures, shelving, endcaps, displays, and equipment.
• Complete retail resets, store build-outs, remodels, display repairs, and break-fix service calls.
• Follow planograms, schematics, client directives, and secondary communications accurately.
• Install and service TVs, interactive displays, kiosks, and other retail display equipment; update device operating systems and software.
• Install or replace graphics, pricing cards, SD cards, and other marketing materials.
• Troubleshoot hardware and display issues and ensure equipment and fixtures function properly.
• Capture and upload photos and complete required forms, images, and surveys before leaving job sites.
• Keep work areas clean, organized, and safe, and represent the client and company professionally.
• Respond promptly and consistently to field services management and keep availability updated and accurate.
• Accept and schedule assigned jobs within 48 hours and complete assigned work by scheduled deadlines.
• Participate in early-morning and team installations, provide solution feedback, and assist other team members as needed.
• Manage virtual software and complete related tasks within established timelines.
• Submit accurate timecards, report anomalies and corrections, and track and communicate activity through designated systems and workflows.
• Complete training and certification programs within designated time frames.
• Build and maintain professional relationships with internal teams, field representatives, clients, retailers, and other stakeholders.
• Work toward customer and client satisfaction and established field KPIs, and provide and receive feedback.
• Work across teams and company processes to support operational alignment, efficiency, and improvement.

Benefits

• Next-day pay on demand through DailyPay.
• Paid drive time and mileage reimbursement.
• Monday–Friday work schedule with no weekends required as the standard schedule.
• Most major holidays off.
• Paid training.
• Flexible field assignments with a variety of retail clients and projects.
• Work-life flexibility through field assignment availability requirements.
• Opportunity for ongoing assignments based on availability and business needs.
• Paid holidays.
• Long-term career pathing options, personal development opportunities, and professional stretch assignments.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED