Field Service Representative - $18.99 hourly

Douglas County Water Authority•Douglasville, GA

13d•$0 - $19•Onsite

About The Position

The Field Service Representative performs water meter reading and water service termination and restoration work for the Authority. The position accurately reads and records customer water consumption along designated routes using a hand-held computer or AMR Drive-By unit. The role also locks meters for delinquency purposes, unlocks meters to restore service, obtains special readings, and may perform other meter services functions as needed. The employee reports to the Meter Services Supervisor.

Requirements

High school diploma or GED.
Possession of a valid State of Georgia driver’s license and a satisfactory Motor Vehicle Record (MVR).
Knowledge of county and city streets and locations within the Authority’s delivery system.
Knowledge of water meters and/or water lines.
Knowledge of basic mathematics.
Knowledge of computers, including Windows and Microsoft Office.
Skill in operating small hand tools and equipment.
Skill in using a computer and relevant software, fax machines, and other office machines.
Ability to establish and maintain effective working relationships with coworkers and the general public.
Ability to work independently and follow oral and/or written instructions.
Ability to communicate orally and write legibly.
Ability to assess various work sites and work under varying weather conditions.
Ability to work overtime with little or no notice.
Ability to deal tactfully and courteously with the public and coworkers.
Ability to learn applicable Authority and departmental policies and procedures.

Nice To Haves

One year of experience as a meter reader or in a related utility field is preferred.

Responsibilities

Accurately read residential and commercial water meters on assigned routes within established time standards.
Perform special readings as required.
Initiate, terminate, and restore customer water service at the request of Billing/Customer Service Division personnel.
Check meters for proper operation and report defects.
Perform minor repairs to meter boxes and appurtenances.
Check meter readings for consistency and report unusual cases to a supervisor.
Locate addresses and water meters to terminate or restore service.
Work with Billing/Customer Service Division personnel in administering and processing delinquent accounts.
Perform miscellaneous meter-reading services and tasks as required by the Billing/Customer Service Division.
Coordinate assignments with the Billing/Customer Service Department.
Perform other related duties as required or assigned.