Field Service Technician (Hourly)

JBT Marel•Alpharetta, GA

About The Position

The Field Service Technician (FST) provides installation, commissioning, troubleshooting, and maintenance support for JBT Marel food processing equipment, including freezing, cooking, marination, linking, and end-of-line systems. The role combines mechanical, electrical, pneumatic, and automation disciplines in a customer-facing environment. The technician works independently while collaborating with engineering, project management, sales, and service leadership, and represents the company through technical excellence, communication, safety, and quality. Travel throughout North America is extensive, typically 80–90%.

Requirements

Associate degree in a technical field such as mechanical, electrical, or industrial engineering technology, or equivalent hands-on experience.
Minimum 2 years of field service, maintenance, or installation experience.
Strong mechanical and electrical aptitude, with working knowledge of machine automation, pneumatics, and control systems.
Ability to read and interpret engineering drawings, wiring diagrams, and PLC logic.
Excellent troubleshooting and analytical skills.
Strong communication and customer-service skills, with a professional on-site presence.
Ability to manage multiple assignments, prioritize effectively, and perform under pressure.
Computer literacy, including Microsoft Office Suite, diagnostic software, and CRM/service reporting tools.
Commitment to safety and compliance with regulatory and customer site requirements.
Valid driver's license and passport, or ability to obtain a passport.
Ability to lift up to 50 pounds and work in hot, cold, or wet environments, and climb or maneuver on elevated platforms or in confined spaces.
Willingness to travel extensively, typically 80–90%, with overnight stays.

Nice To Haves

Field service, maintenance, or installation experience in food processing or industrial automation.
Experience with PLCs, VFDs, servos, and automated control systems.

Responsibilities

Install, commission, and test food processing equipment across multiple technologies and product lines.
Diagnose and resolve mechanical, electrical, and control-related issues using schematics, diagnostic tools, and PLC/HMI interfaces.
Conduct preventative maintenance and equipment audits to reduce downtime and maximize performance.
Lead or assist with equipment upgrades, retrofits, rebuilds, and performance optimization.
Complete service reports, documentation, and expense submissions accurately and promptly.
Perform work safely and in compliance with site and company safety standards.
Serve as the primary on-site contact and represent JBT Marel professionally.
Communicate findings, corrective actions, and recommendations to customers and internal stakeholders.
Train customers’ operators and maintenance personnel to run equipment safely and effectively.
Identify and relay potential parts, upgrade, or service opportunities to Sales and Service Management.
Support warranty evaluations, failure analysis, and product performance feedback.
Provide structured feedback to Engineering and Product Management on product performance, reliability, and serviceability.
Participate in ongoing training across product lines and technologies.
Support mentoring and cross-training within the PF Service Organization.
Contribute to teamwork, innovation, and technical excellence.