Field Service Representative - CMH

Industrial Electric Manufacturing • Columbus, OH

3d

About The Position

The Field Service Representative performs start-up, commissioning, installation, testing, troubleshooting, repair, and service support for IEM equipment. The role requires strong diagnostic skills, sound judgment, and the ability to resolve moderately complex technical issues with minimal supervision. The representative serves as a customer contact in the field and may provide guidance, support, and on-the-job training to entry-level technicians. This position has no supervisory responsibilities.

Work involves IEM equipment such as switchboards, control panels, and power products, as well as electrical and mechanical components and subassemblies. The representative coordinates with customers, contractors, Project Managers, manufacturing facilities, engineering, and other internal teams to address field issues and document work.

The position includes occasional travel of up to 75%, potentially involving extended or overnight assignments. Work takes place at customer job sites, data centers, manufacturing facilities, electrical rooms, construction sites, warehouses, and climate-controlled offices. Conditions may include varying temperatures, noise, dust, industrial settings, active construction, and electrical equipment. Required PPE may include safety glasses, hard hats, gloves, hearing protection, steel-toe footwear, arc-flash PPE, and fall protection.

The role involves standing and walking for extended periods of 8–12 hours, often while carrying tools and equipment; walking up to one mile or more at large facilities; working in confined spaces; climbing ladders, stairs, and elevated platforms; and frequently lifting, carrying, pushing, or pulling up to 50 pounds. Work also requires repetitive use of hands and arms and extended close visual work. Sitting is 20% of the work; walking and standing are 80%.

IEM describes its benefits package as comprehensive and competitive and directs applicants to its careers website for benefit details; specific benefits are not listed in the posting.

Requirements

• At least 1 year of experience supporting switchgear start-up and commissioning.
• Working knowledge of electrical, mechanical, and power distribution systems.
• Ability to read and interpret electrical wiring diagrams, schematics, work instructions, and technical documentation.
• Ability to safely use hand tools, power tools, and electrical testing equipment.
• Strong diagnostic, problem-solving, and troubleshooting skills.
• Good verbal and written communication skills, including the ability to provide clear updates to customers, contractors, Project Managers, and internal teams.
• Ability to work independently with minimal supervision and escalate issues appropriately when additional support is needed.
• Strong organizational skills and ability to accurately document service activities, corrective actions, parts usage, and follow-up items.
• Ability to assist with training, mentoring, or shadowing Field Service Technicians as needed.
• Ability to interpret technical information and procedures, troubleshoot equipment, prioritize tasks, maintain attention to detail, and make sound decisions in a field service environment.
• Ability to perform safety-sensitive, technically detailed work while maintaining focus and following applicable safety requirements.
• Ability to meet the stated physical demands, including frequent lifting, carrying, pushing, and pulling of up to 50 pounds; extended standing and walking; climbing; and working in confined spaces.
• Ability to travel occasionally, up to 75%, including for extended or overnight assignments as business needs require.

Nice To Haves

• Associate degree, vocational training, military experience, or equivalent experience in power distribution systems, including switchgear, UPS systems, generators, PDUs, or related equipment commissioning activities.
• A minimum of 1–3 years of related electrical, mechanical, technical, manufacturing, construction, commissioning, or field service experience.

Responsibilities

• Independently perform start-up, commissioning, testing, troubleshooting, service, and repair of IEM equipment, including switchboards, control panels, and power products.
• Install and modify electrical or mechanical components and subassemblies, including items such as panelboard interiors, circuit breakers, bus bar, subpanels, control components, power cabling, and control wiring.
• Attend project meetings and support coordination with contractors, clients, Project Managers, and internal IEM teams.
• Analyze system failures, identify root causes, and determine appropriate corrective actions for moderately complex technical issues.
• Troubleshoot electrical circuits, control wiring, and networking equipment.
• Coordinate with Project Managers, manufacturing facilities, engineering, and other internal support teams to resolve product, commissioning, or customer-reported issues in the field.
• Document service activities, root cause analysis, corrective actions, parts usage, open items, and follow-up requirements accurately.
• Assist with training, mentoring, shadowing, or on-the-job support for Field Service Technicians as needed.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed