Field Service Representative - CMH

Industrial Electric Manufacturing•Columbus, OH

About The Position

The Field Service Representative performs start-up, commissioning, installation, testing, troubleshooting, service, and repair of IEM equipment, including switchboards, control panels, and power products. The role requires strong diagnostic skills and sound judgment to resolve moderately complex technical issues with minimal supervision. The representative serves as a customer contact in the field and may support and train entry-level technicians. This position has no supervisory responsibilities. Work includes installing and modifying electrical or mechanical components and subassemblies, coordinating with customers, contractors, project teams, manufacturing, and engineering, and documenting service work and follow-up needs. Occasional travel of up to 75% may be required, including extended or overnight assignments. The position involves work at customer job sites, data centers, manufacturing facilities, electrical rooms, construction sites, warehouses, and climate-controlled offices. Conditions may include varying temperatures, elevated noise, dust, industrial environments, active construction, and exposure to electrical equipment. Required PPE may include safety glasses, hard hats, gloves, hearing protection, steel-toe footwear, arc-flash PPE, and fall protection.

Requirements

At least 1 year of experience supporting switchgear start-up and commissioning.
Working knowledge of electrical, mechanical, and power distribution systems.
Ability to read and interpret electrical wiring diagrams, schematics, work instructions, and technical documentation.
Ability to safely use hand tools, power tools, and electrical testing equipment.
Strong diagnostic, problem-solving, and troubleshooting skills.
Good verbal and written communication skills, including providing clear updates to customers, contractors, Project Managers, and internal teams.
Ability to work independently with minimal supervision and escalate issues appropriately.
Strong organizational skills and ability to document service activities, corrective actions, parts usage, and follow-up items accurately.
Ability to assist with training, mentoring, or shadowing Field Service Technicians as needed.
Ability to frequently stand and walk for 8–12 hours, including walking up to one mile or more while carrying tools and equipment.
Ability to bend, kneel, squat, crawl, twist, reach overhead, work in confined spaces, and climb ladders, stairs, and elevated platforms while maintaining balance.
Ability to frequently lift, carry, push, and pull equipment and materials weighing up to 50 pounds.
Ability to perform extended close visual work, inspect equipment, identify components, read labels and measurements, and observe testing results.
Ability to wear required PPE and maintain focus during safety-sensitive and technically detailed work.
Ability to travel occasionally, up to 75%, potentially including extended or overnight assignments.

Nice To Haves

Associate degree, vocational training, military experience, or equivalent experience in power distribution systems, including switchgear, UPS systems, generators, PDUs, or related equipment commissioning activities.
A minimum of 1–3 years of related electrical, mechanical, technical, manufacturing, construction, commissioning, or field service experience.

Responsibilities

Independently perform start-up, commissioning, testing, troubleshooting, service, and repair of IEM equipment, including switchboards, control panels, and power products.
Install and modify electrical or mechanical components and subassemblies, including panelboard interiors, circuit breakers, bus bar, subpanels, control components, power cabling, and control wiring.
Attend project meetings and coordinate with contractors, clients, Project Managers, and internal IEM teams.
Analyze system failures, identify root causes, and determine corrective actions for moderately complex technical issues.
Troubleshoot electrical circuits, control wiring, and networking equipment.
Coordinate with Project Managers, manufacturing facilities, engineering, and other internal support teams to resolve product, commissioning, or customer-reported field issues.
Document service activities, root cause analysis, corrective actions, parts usage, open items, and follow-up requirements accurately.
Assist with training, mentoring, shadowing, or on-the-job support for Field Service Technicians as needed.
Perform other duties as assigned by management.