Field Service Representative - Dallas TX

Schneider Electric•Dallas, TX

3d•Onsite

About The Position

Schneider Electric is hiring a Field Service Representative for its U.S. Services business, supporting equipment used in power distribution and critical power infrastructure. The role involves working with customers, colleagues, and third-party partners to assemble, start up, diagnose, repair, modify, and perform preventive maintenance on Schneider Electric and third-party equipment in varied customer-site environments. This is a site-based position with most work taking place at customer sites. The position has a 40-hour guarantee plus overtime and occasional nonstandard hours. Regional travel, including overnight travel by vehicle or air, and occasional countrywide travel may be required. The company provides product and tool training, a service vehicle, tools, uniforms, mobile devices, and a laptop. During the first 180 days, employees receive eight weeks of in-person training at Schneider Electric’s Dallas training facility, followed by online training and mentoring with a local-area mentor. The role requires frequent physical work, including bending, stooping, lifting and carrying items up to 40 pounds, standing for extended periods, and working in confined spaces. Work may take place outdoors in heat, cold, rain, dust, and other environmental extremes.

Requirements

Associate’s degree, trade or vocational certification, military training, or similar experience in an electrical-related discipline.
Ability to read blueprints and schematics.
Thorough understanding of AC and DC power principles and the components of AC and DC supply circuits.
At least 2 years of field service repair and customer service experience with UPS systems, power distribution and switchgear, automatic transfer switches (ATS), power distribution units, or electrical, electromechanical, or electronics-related equipment.
At least 2 years in Field Services or equivalent industry experience.
Good safety practices and ability to adhere to company safety procedures and policies, including lockout/tagout and timely completion of safety training.
Safe driving and vehicle operation skills.
Skill in using test and diagnostic equipment.
Experience reading and interpreting schematics, drawings, and operation manuals.
Ability to write service reports, correspondence, and procedures; present information effectively; and respond to customer questions.
Ability to perform strenuous physical tasks, including bending, stooping, lifting and carrying items up to 40 pounds, standing for extended periods, and working in small confined spaces.
Ability to work outdoors in environmental extremes such as heat, cold, rain, and dust.

Nice To Haves

NFPA-70E or OSHA experience.

Responsibilities

Perform pre-site work, equipment startups, repairs, preventive maintenance, and field modifications.
Troubleshoot and resolve problems with customers, electricians, sales partners, technical support, and District Service teams.
Complete field service reports, expense reports, preventive maintenance records, and startup data sheets.
Work with the Manager and/or Regional Service Director to resolve complex escalated issues.
Continue learning and training on various products in the field and in the classroom.
Travel throughout the region for customer support and, when needed, travel countrywide, including overnight travel by vehicle or air.
Assist senior technicians and support Project Management with larger system startups.
Work with larger teams of Field Service Representatives and collaborate with Project Managers on higher-complexity projects.
Act on behalf of the District Service Manager to resolve operational issues when required.
Follow company safety procedures and programs, identify workplace hazards, and report safety matters, incidents, and near misses to management or a safety representative.