Service Manager - Dallas, TX

Lucid Motors•Dallas, TX

8d•$116,300 - $170,500•Onsite

About The Position

The Service Manager is responsible for the day-to-day operations of Lucid’s new Service Center in Dallas, Texas, managing a team of service advisors, technicians, and parts staff. The role focuses on building a world-class team and delivering an exceptional customer experience while overseeing service interactions, reporting, repairs, and operational performance. The Service Manager leads by example, develops employees, promotes continuous improvement, and ensures vehicles are repaired and returned on time. The role may also require assisting with vehicle repairs as needed.

Requirements

At least 10 years of varied automotive service experience, including measuring and holding a team accountable for KPIs such as Customer Satisfaction Index (CSI), repair completion time, days down, and PDI completion/turnaround time.
Experience managing technicians, including selection, development, performance management, engagement, and training.
Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors.
Verifiable track record of excellence in customer service.
Willingness to assist with repairs as needed.
Strong organizational skills and ability to drive continuous improvement in a fast-moving environment.
Excellent written and verbal communication skills.
Ability to build a world-class team from the ground up.
Ability to analyze and interpret internal reports.
Advanced ability to use basic computer applications such as Microsoft Office and learn proprietary DMS software.
Ability to travel as needed.
Willingness to complete Lucid-provided CPR training after hire.
Valid driver’s license with no suspensions within the past year. Drivers under 21 must have held a driver’s license for at least three years and successfully complete Lucid training upon hire.

Nice To Haves

Associate degree or bachelor’s degree in Automotive Technology or Business Management, or equivalent work experience.
Knowledge of high-voltage systems, low-voltage systems, and EV powertrains.
Start-up experience or experience in related fast-paced environments.
Previous OEM-specific EV experience and training.
ASE certifications.
EPA 609 certification.

Responsibilities

Manage and develop Service Team members and day-to-day service operations, including customer service interactions, reporting, and repairs.
Evaluate employee performance and provide consistent feedback to drive results.
Select, train, and develop employees, ensuring positions are filled in a timely manner.
Support, implement, and follow up on training.
Ensure the team delivers a high level of customer experience and develops lasting customer relationships.
Address client concerns and complaints quickly and professionally.
Maintain working knowledge of industry standards, regulations, and restrictions, and ensure department compliance.
Delegate and direct service tasks so client vehicles are repaired and returned on time.
Monitor employee work and provide guidance, ongoing training, and development as needed.
Work effectively with Service Center technicians and assist with Lucid vehicle repairs as needed.
Develop a thorough understanding of Lucid Motors’ mission and the Service Manager’s contribution to it.
Assist with or perform administrative tasks.
Resolve people and safety issues promptly and effectively in collaboration with Human Resources and appropriate teams.
Perform other duties as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability coverage
Paid time off
Paid holidays
Paid sick leave
401(k) retirement plan
Eligible employees may participate in an equity program and/or discretionary annual cash incentive program