Copy of Field Service Representative - CCM

Carlisle • Omaha, NE

2d • Remote

About The Position

This remote position serves CCM’s Commercial Roofing customer base, working from home when not in the field and creating an independent schedule. The Field Service Representative provides technical and customer service for commercial roofing products and systems across an assigned territory. The role manages warranty inspections, job-site assistance and training, warranty claim investigations, product support, and reporting. It typically operates Monday through Friday, with occasional weekend work and travel.

The role includes a paid 9–12-week training program combining classroom instruction at the corporate office in Carlisle, Pennsylvania, with hands-on field training at locations throughout the United States. The company covers travel, lodging, and meal expenses during training. Employees should expect travel and time in Carlisle, and must be available to remain there during designated weeks as needed.

Requirements

• Minimum high school diploma.
• At least 3 years of construction or commercial roofing-related experience.
• Valid driver’s license and a satisfactory driving record in accordance with company policy.
• Strong work ethic and self-motivation, with the ability to manage multiple tasks efficiently while working independently.
• Professional, positive attitude and strong interpersonal and customer service management skills.
• Clear, confident verbal and written communication skills.
• Ability to understand general construction-related terms, documents, tools, products, and installation practices.
• Observation skills and attention to detail, with the ability to see the big picture.
• Comfort working with technology, including MS Office products and CCM-specific software and hardware systems.
• Availability for required air and motor vehicle travel, overnight travel based on territory needs, and regular work on active construction sites.
• Ability to work in year-round weather conditions, including heat, cold, and wet conditions.
• Availability to attend the 9–12-week training program and remain in Carlisle, PA, during designated weeks as needed.

Nice To Haves

• Associate or bachelor’s degree.
• Previous roofing or construction experience, including summer work between semesters.

Responsibilities

• Understand and adhere to CCM and project-specific health and safety policies.
• Schedule and complete final inspections for warranty issuance to Authorized Applicators.
• Provide on-site technical assistance before, during, or after installation of warranted projects.
• Educate customers and promote proper installation of CCM products and systems.
• Serve as the day-to-day technical expert for the assigned territory and provide timely, productive responses to customers.
• Conduct warranty claim and product investigations when required.
• Deliver training presentations and hands-on demonstrations for new or existing Authorized Applicators to promote quality installations.
• Develop strong internal and external working relationships.
• Produce detailed written reports and letters for internal and external distribution.
• Perform additional duties and responsibilities as assigned.

Benefits

• Paid 9–12-week training program.
• Travel, lodging, and meal expenses during training are fully covered by the company.
• Company offers tuition assistance and excellent benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED