Field Service Representative - CCM

Carlisle • Omaha, NE

2d • Remote

About The Position

The Field Service Representative (FSR) provides technical and customer service to Carlisle Construction Materials’ Commercial Roofing customers within an assigned regional territory or customer base. This remote position allows the representative to create their schedule and work from home when not in the field. The role supports quality installation of CCM roofing products and accessories through warranty inspections, job-site assistance, training, product support, warranty claim investigations, and internal and external reporting.

The FSR typically works Monday through Friday, with occasional weekend work and travel. The position involves regular work on active construction sites and in varied weather conditions. Air and motor vehicle travel, including overnight travel depending on territory needs, is required. New employees complete a paid 9–12-week training program that combines classroom instruction at the corporate office in Carlisle, Pennsylvania, with hands-on field training at locations throughout the United States. The company covers training-related travel, lodging, and meal expenses. During training, employees must be available to spend designated weeks in Carlisle as needed.

The project start date is January 11, 2027.

Requirements

• High school diploma or GED.
• At least 3 years of construction or commercial roofing-related experience.
• Valid driver’s license and a satisfactory driving record in accordance with company policy.
• Strong work ethic and self-motivation; ability to manage multiple tasks efficiently while working independently.
• Professional, positive attitude and strong interpersonal and customer service management skills.
• Clear and confident verbal and written communication skills.
• Ability to understand general construction-related terminology, documents, tools, products, and installation practices.
• Strong observation and attention to detail, with the ability to see the big picture.
• Comfort working with technology, including MS Office products and CCM-specific software and hardware systems.
• Availability for required air and motor vehicle travel, overnight travel as needed, work on active construction sites, and work in varied weather conditions.
• Availability to complete the paid 9–12-week training program, including travel and time in Carlisle, Pennsylvania, and to remain there during designated weeks as needed.

Nice To Haves

• Associate or bachelor’s degree.
• Previous roofing or construction experience, including summer work between semesters.

Responsibilities

• Understand and follow CCM and project-specific health and safety policies.
• Schedule and complete final inspections for warranty issuance for Authorized Applicators.
• Provide on-site technical assistance before, during, or after installation of warranted projects.
• Educate customers and promote proper installation of CCM products and systems.
• Serve as the day-to-day technical expert for customers in the assigned territory and provide timely, productive responses.
• Conduct warranty claim and/or product investigations when required.
• Deliver training presentations and hands-on demonstrations for new or existing Authorized Applicators to promote quality installations.
• Develop strong internal and external working relationships.
• Produce detailed written reports and letters for internal and external distribution.
• Perform additional duties and responsibilities as assigned.

Benefits

• Company-covered travel, lodging, and meal expenses during the 9–12-week training program.
• Tuition assistance.
• Excellent benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED