Field Service Representative

Schneider Electric•Orlando, FL

7d•Onsite

About The Position

Schneider Electric’s Field Service Representatives collaborate with customers, team members, and third-party partners to assemble, start up, diagnose, repair, modify, and perform preventive maintenance on company- and third-party-manufactured equipment. This site-based position is part of the U.S. Services business and focuses on equipment supporting power distribution and critical power infrastructure. Most work takes place at customer sites. The position includes a 40-hour weekly guarantee plus overtime, occasional nonstandard hours, and travel within the region or nationwide, including overnight travel by vehicle or air. The representative works with customers, electricians, sales partners, technical support, District Service teams, managers, and project teams to resolve issues and support equipment and system start-ups. The role also involves completing service and expense reports, preventive-maintenance records, and start-up data sheets; supporting complex escalations; and continuing product learning and training. Representatives receive direct product and tool training, including eight weeks of in-person training within the first 180 days at Schneider Electric’s training facility in Dallas, Texas, followed by online and local mentor-supported on-the-job training. The company provides service vehicles, tools, uniforms, mobile devices, and laptops for professional use.

Requirements

Associate’s degree, trade or vocational certification, military training, or similar experience in an electrical-related discipline.
Ability to read blueprints and schematics.
Thorough understanding of AC and DC power principles and associated supply-circuit components.
At least 2 years of field-service repair and customer-service experience with UPS systems, power distribution and switchgear, automatic transfer switches, power distribution units, or electrical, electromechanical, or electronics-related equipment.
At least 2 years in Field Services or equivalent industry experience.
Good safety practices and adherence to company safety procedures and policies, including lockout/tagout and timely completion of safety training.
Safe driving and vehicle-operation skills.
Skill using test and diagnostic equipment.
Experience reading and interpreting schematics, drawings, and operation manuals.
Ability to write service reports, correspondence, and procedures; present information effectively; and respond to customer questions.
English proficiency sufficient to communicate with customers and team members.
Proficiency in basic computer skills and systems, including Microsoft Outlook, Teams, Word, and Excel, and ability to use company digital tools and resources.
Ability to perform strenuous physical tasks, including bending, stooping, and lifting and carrying items weighing up to 40 pounds.
Ability to work outdoors in environmental extremes such as heat, cold, rain, and dust; stand for extended periods; and work in small confined spaces.

Nice To Haves

NFPA-70E or OSHA experience.

Responsibilities

Perform pre-site work, equipment start-ups, repairs, preventive maintenance, and field modifications.
Troubleshoot and solve problems with customers, electricians, sales partners, technical support, and District Service teams.
Complete field service reports, expense reports, preventive-maintenance records, and start-up data sheets.
Work with the Manager and/or Regional Service Director to resolve complex escalated issues.
Continue learning and training on products in the field and in the classroom.
Travel to support customers locally, regionally, or nationwide, including overnight travel by vehicle or air, as needed.
Assist senior technicians and support Project Management on larger system start-ups.
Collaborate with other Field Service Representatives and Project Managers on higher-complexity projects.
Act on behalf of the District Service Manager to resolve operational issues as required.
Follow company safety procedures and policies, identify hazards, and report safety matters, incidents, and near misses.