Copy of Customer Service Representative – Remote
About The Position
Direct Meds is seeking a full-time Customer Service Representative to support its telehealth and partner clinic network. This remote role is suited to someone who enjoys helping others, solving problems, and delivering an exceptional customer experience in a fast-paced environment. The Customer Service Representative is the first point of contact for patients, helping them navigate their care journey through professional, compassionate, and efficient interactions. The role involves responding to inquiries, assisting with accounts and orders, coordinating with internal teams, documenting interactions, resolving issues, and meeting performance goals.
Requirements
- At least 2 years of customer service experience, preferably in healthcare, telehealth, medical offices, or pharmacy.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and attention to detail.
- Comfort working in a fast-paced, remote environment.
- Ability to multitask while maintaining a positive and professional demeanor.
- Proficiency with computers and customer support platforms.
- Before the start date, candidates must have a reliable personal laptop or desktop computer, a quality headset for calls, and a high-speed internet connection.
Nice To Haves
- Experience in healthcare, telehealth, or wellness industries.
- Familiarity with EMR, CRM, or ticketing systems.
- Experience supporting patients in a remote environment.
- Knowledge of GLP-1 medications, HRT, peptides, or wellness programs.
Responsibilities
- Respond to patient inquiries by phone, email, chat, and text in a timely and professional manner.
- Assist patients with account questions, order updates, and navigating the treatment process.
- Coordinate with clinical, pharmacy, and fulfillment teams to support a seamless patient experience.
- Accurately document customer interactions in internal systems.
- Resolve issues empathetically while maintaining a high level of customer satisfaction.
- Meet performance goals for response times, quality, and patient experience.
Benefits
- Comprehensive health, dental, and vision benefits.
- Paid time off and company holidays.
- Opportunities for career growth within a rapidly scaling company.
- Exposure to innovative therapies in wellness and longevity.
- Fully remote position.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
