Field Service Representative I
About The Position
The Field Service Representative I troubleshoots, tests, repairs, replaces, and configures tower infrastructure and related systems. Equipment and infrastructure include steel and tower components; foundations; sensors such as radars, cameras, and thermal imagers; generator, solar, and hybrid power systems; shelters; transmission lines; and communications equipment such as Land Mobile Radio, network, and microwave systems. Work may involve communication towers up to 500 feet tall. The role supports maintenance and responds to customer-reported outages and disruptions. The representative is expected to work with minimal oversight, follow directions, and adhere to corporate, project, safety, construction, and tower-climbing standards. Work takes place in all weather conditions, day or night, with occasional warehouse assignments and other duties. The schedule requires open availability, including weekends, holidays, and overnights, according to business needs. The position also includes operating a company vehicle, maintaining required operator licenses, completing timecard updates, documenting work, and contributing to the crew and organization.
Requirements
- High school diploma or GED.
- No previous experience required.
- Current and valid driver’s license.
- Understanding of basic mechanical terms and tools.
- Knowledge of proper use of equipment, materials, and supplies.
- Ability to use hand tools, power tools, and industry test equipment.
- Ability to learn and retain physical and mechanical installation specifications.
- Ability to read and understand drawings, job specifications, mounting specifications, and testing procedures.
- Experience using MS Word, Excel, and Outlook.
- Strong written and oral communication skills.
- Ability to work with minimal oversight and follow directions and applicable corporate, project, safety, construction, and tower-climbing standards.
- Must successfully complete and pass pre-employment screening, DOT medical screening, post-offer background check, and drug screening.
- Must have open availability and flexibility to work weekends, holidays, and overnights as business needs require.
Nice To Haves
- CDL A or B.
- Experience using MS Project.
Responsibilities
- Maintain the operability of foundations, sensors, power systems, shelters, and communications equipment.
- Troubleshoot, identify, resolve, and report impacts to system operability, function, and mission.
- Use diagnostic and test equipment to identify and resolve technical issues; replace and configure components and test systems to verify corrections.
- Use manuals, schematics, drawings, work instructions, and similar documents.
- Replace electronic components and systems on towers and within shelters.
- Respond to customer requests regarding system outages and disruptions.
- Provide thorough documentation, pictures, and close-out packages for work orders.
- Operate a company vehicle in accordance with local laws and regulations, safely and courteously.
- Maintain required operator licenses, including driver’s license and any applicable CDL, forklift, or manlift licenses.
- Update timecards daily and sign them weekly to support reporting and payroll.
- Promote, execute, and adhere to the company’s safety program.
- Participate as a crew member and contribute to project and organizational success.
- Work in field conditions in all weather, during the day or night, and take occasional warehouse assignments and other duties.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
