Field Service Rep I

Solar Turbines•Louisiana, LA

5d•$59,738 - $89,606

About The Position

The Field Service Rep I installs, maintains, and troubleshoots equipment at customer locations using tools, parts, and technical diagrams. The customer service work includes on-site preventive maintenance and inspection, call-out services, and commissioning activities on turbomachinery and package systems. The role diagnoses malfunctions using test equipment and may refer to schematics and manufacturer specifications, with guidance from experienced field service personnel or a supervisor. Under supervision, the representative uses hand tools, gauges, and instruments to analyze, repair, or replace faulty parts; uses digital tools and systems; checks for common causes of trouble; cleans and lubricates equipment; and performs routine installations and adjustments within normal procedures.

Requirements

Pass a Department of Transportation (DOT) drug screen and physical fitness evaluation.
Have a clean driving record: no moving violations within the last 12 months, no 2-point violations within the last 3 years, and no DUIs within the last 7 years.
Successfully complete a physical exam and obtain OGUK (offshore) certification from a Solar-approved physician.
Be able to obtain a legal Transportation Worker Identification Credential.
Demonstrate service excellence and the ability to meet or exceed customer needs and expectations.
Demonstrate initiative, including proactively taking action on job responsibilities and seeking out work.
Apply problem-solving approaches to recognize, anticipate, and resolve organizational, operational, or process problems.
Have knowledge of power plant machinery and the ability to perform preventive maintenance and repairs or replacements of faulty mechanical parts.
Have knowledge of mechanical equipment and preventive maintenance in oil and gas, and the ability to repair or replace faulty mechanical parts used in hydrocarbon exploration, production, or refining.
Have knowledge of oil and gas safety procedures, practices, considerations, and regulatory requirements, and the ability to identify and respond to work-related hazards.
Have knowledge of programmable logic controllers (PLCs) and the ability to design, implement, and operate automated process controls.
Have knowledge of troubleshooting approaches, tools, and techniques and the ability to anticipate, detect, and resolve technical problems in a manufacturing environment.

Nice To Haves

A degree or equivalent experience is desired.

Responsibilities

Install, maintain, and troubleshoot equipment at customer locations using tools, parts, and technical diagrams.
Perform on-site preventive maintenance and inspection work, call-out services, and commissioning activities on turbomachinery and package systems.
Use test equipment to diagnose and identify malfunctions, referring to schematics and manufacturer specifications as needed and working with guidance from experienced field service personnel or a supervisor.
Under supervision, use hand tools, gauges, and instruments to analyze, repair, or replace faulty parts.
Utilize digital tools and systems.
Observe and check for common causes of equipment trouble, including dirty or defective components, and clean and lubricate equipment with guidance.
Under supervision, perform routine installations and make equipment adjustments within normal procedures.

Benefits

Competitive compensation; the posting lists a $65,000–$85,000 amount excluding overtime and a summary pay range of $59,738–$89,606.
Travel, company truck, gas card, meals, and lodging included.
Medical, dental, and vision coverage starting day one.
Paid time off, including vacation, holidays, and volunteer time.
401(k) savings plan with company match.
Health Savings Account (HSA).
Flexible Spending Accounts (FSAs).
Short- and long-term disability coverage.
Parental leave.
Employee Assistance Program.
Voluntary benefits and employee discounts.
Career development.
Health Lifestyle Programs.
Incentive bonus.
Life insurance.
Adoption benefits.
Tuition reimbursement.